“If I knew then what I know now”: insight and wisdom from veteran communicators

Back in April, I got to join a lineup of communications professionals, sharing our experiences and career life lessons at an evening of storytelling hosted by IABC/BC.

The evening surpassed every expectation I had. Each of the presenters spoke with passion and often with real courage; the stories they shared were sometimes painful but always inspiring – and tremendously valuable.

The organizers have been posting each presentation on YouTube. Each one clocks in at around five or six minutes, and they’re well worth watching. (The first three and a trailer are up already, and I’ll be adding new ones to this playlist as they’re posted.)

A big, big thanks to Catherine Ducharme for inviting me. One last lesson I took from the evening: I have to go to more IABC/BC events, because this one was terrific.

P.S. – As the final speaker after a series of powerful talks, I was facing a classic hard-act-to-follow dilemma. I’ll tell you how I tackled it in a separate post, once my talk’s online.

 

My draft reply on the occasion of receiving your 20th identical email

Hi, (redacted unless I get another one of these)!

What a coincidence — I was about to send you an unsolicited email suggesting you outsource your email marketing activities to us! I figured you’re probably pretty frustrated with your current provider, since they’ve been ignoring our repeated replies that we aren’t in the market for your services, and to please take us off your list.

True, we aren’t skilled in the use of great buzzword like “product DNA,” and I don’t think we could use the phrase “technology patents” the same way you do without grinding my molars to dust.

But we do know how to protect your company’s reputation from the kind of practices that make you look like self-aggrandizing ignorant spammers. And for a modest $100,000 retainer for the coming six months, we’d be happy to do that simply by shutting down your entire email marketing program.

Honestly, I think it’s money well spent. From my perspective, anyway.

Alternately, please remove us from your mailing list.

Cheers,
–rob

Use sketchnotes and graphic recording to spread your speech’s message

A social speech has the power to extend your message’s reach beyond the audience in attendance. And one of the most powerful ways you can do that is by encapsulating that message in a self-contained, easily-shared piece of content: a social object.

Think of it as a spur to conversation: something that people will share and talk about online. (Jyri Engeström first coined the term, but cartoonist Hugh Macleod has done a lot to put it into practical terms.) For your speech, that social object could take many forms: A great clip of the key moment from your speech. An infographic illustrating and supporting your argument. A striking and relevant image, captioned with a text quotation from your speech.

Or it could take the form of graphic recording: an increasingly popular way of capturing the essence of speeches and conversations as illustrations, usually drawn live and in the moment.

Innovative workshop facilitators have been using graphic recording now for years. (Here’s Nancy White doing her marvellous graphic take on my Northern Voice talk from 2009.) And now it’s hitting the mainstream with everything from RSA’s now-famous whiteboard animations to sketchnotes at events like SXSW and (cough) the Nonprofit Technology Conference.

The folks at Duarte Design created a series of illustrations from last month’s TED 2013 talks – garnering more than 100,000 views on Slideshare. Here’s how one of them, capturing seven different talks, came together:

You don’t have to be nearly as ambitious in scope and scale, of course. But even a few simple sketches along with explanatory text can help your message spread – and inspire conversations that can lead to connection, action and impact.

And those sketches don’t require any special artistic training or cartooning skill. Books like The Sketchnote Handbook and The Back of the Napkin set out simple techniques you (or someone in your organization) can use to illustrate a message with clarity and power, even if you haven’t dared to doodle since grade school. And the Sketchnote Army website offers inspiration on demand, with tons of examples to learn from.

Add some identifying information — the speaker’s name, the event and date, an URL and a Twitter ID — and you’re ready to release your sketchnote into the wild as a social object. There are countless ways to do it:

  • post the image to your blog
  • post the image to Flickr
  • tweet it out after the speech
  • add it to the slide deck you post on Slideshare
  • turn it into a Prezi
  • animate it a little and post it to YouTube

Whichever way you share it (and any other social object you create), follow and join the conversations it triggers, and engage with the networks it helps you build.

P.S. – I’m convinced the current popularity of hand-drawn live notes owes no small debt to the impact of Common Craft‘s fantastic explanatory videos. So it’s no accident that I’ll also heartily recommend Lee LeFever’s The Art of Explanation, which is great on images and can help you add sound and video to the mix.

Life Cycle of a Dumb Tweet

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For whatever reason – not enough food with the wine at dinner, a coup d’état in the brain where the amygdala seizes control, or just a moment of weakness – someone in a position of prominence and authority posts a Dumb Tweet.
man chuckling as he types Continue reading

Correction: there is no “CSI: Sesame Street”

CSI: Sesame Street - Brought to you by the letters D O & AOwing to an inadvertent and unfortunate combination of prescription and over-the-counter medications, our TV columnist’s last “Best Picks for Kids This Week” column contained several errors. To clarify:

  • There are no television shows entitled “Real Housewives of Busytown” or “CSI: Sesame Street.”
  • The latest season of “Curious George” did not end on a cliffhanger episode in which George contracts rabies and barricades himself in the cottage with a terrified Allie, concluding with a grief-stricken Man in the Yellow Hat quietly telling Wint Quint to “take the shot.”
  • Martin Kratt did not lick a cane toad. Nor did he activate a creature power suit using Kodiak bear DNA, black out for half an hour, and then come to only to discover Chris missing and the Tortuga awash in gore.
  • The Super Readers are a group of friends and not an elite paramilitary strike team, and there is no impending coup d’état in Storybrook Village. We categorically disavow the opinion that “the power to help” is “a sop thrown to the sheeple to distract them from Whyatt’s naked New World Order ambitions.”
  • Poko‘s ability to create things out of thin air by drawing them with his finger may be viewed as either magic or the product of his vivid child-like imagination. It does not to the best of our knowledge denote affiliation with Satan.
  • There is no “hidden feature on every school bus” that will summon Ms. Frizzle and activate its Magic School Bus capabilities if the emergency exit is opened while the bus is moving at 45 MPH or faster.

We apologize for any inconvenience.

(For more accurate guidance on kids’ TV and other children’s media, may we recommend Common Sense Media?)

Whatever the opposite of “Presentation Zen” is

It always warms my heart a little when separate spheres of my life bump into each other. And my webcomic-reading, cartoon-drawing sphere just nudged my public-speaking sphere in the latest installment of John Allison’s webcomic Bad Machinery.

Bad Machinery - March 12, 2013

This guy (the dad of one of Bad Machinery‘s main characters, a circle of kids who solve mysteries) has to con a room full of people into believing a cock-and-bull story (rather than the truth, which is that his son helped to save the city from a walnut-shaped hope-eating monster). His allies: a 287-slide PowerPoint deck and a thermostat.

The sad truth, of course, is that he isn’t the first to deploy this strategy. Dense, impenetrable thickets of text; charts and graphs whose meaning seems to reverse if you so much as shift in your chair – these are proven methods of failing to communicate while appearing to communicate.

A stifling, unventilated room… well, that’s just icing on the cake. (Melted icing, if it’s been in that room for any time at all.)

I’ve sat through presentations where it dawned on me at the 10-minute mark that the speaker was trying to snow me. And then sometimes, at the 20-minute mark, I’d realize they were also fooling themselves. Bad slides can help provide cover for sloppy, muddled or faulty thinking – from the speaker as well as the audience.

via Bad Machinery – March 12, 2013.

Filed under: Presentation Design