Rob Cottingham

Meeting your social media humor needs since 1963

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27 Dec 2011

A message from you, in the future: back up your data NOW

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Category: Everything Else

Hi! It’s you, a month or two from now. I’m traveling back in time with an urgent message.

No, no, not “invest in TriMegaMutual”. Not “don’t believe the polar bears when they learn to talk”.

It’s this: “back up your hard drive.”

See, in about a month or two, your (my) hard drive’s going to fail. And you’re (I’m) going to smack your (my) forehead and say, “Why the hell didn’t I back up? If only I could go back in time to the end of 2011, when I had all that free time.”

And then you’re (I’m) going to build a time machine, and go back in time to warn yourself. Except you won’t have to… if you start backing up now. Right now can be the then when you wish you’d backed up, except — hurray! — you did. If you follow.

Here are three things you can do, right now, to make sure your most urgent data is there when you need it:

  • Buy yourself a nice big external hard drive (there are plenty of sales on right now) and use a simple backup program with it. If you have a Mac and a recent version of OS X, you already have one: it’s called Time Machine (yeah: spooky, right?) and it came free with your operating system. Just open up the Time Machine preference pane in System Preferences, and configure from there. If you’re using Windows, Backup and Restore comes free with Windows. And if you’re using Linux… well, you’re probably already backing up with something like fwbackups.
  • Sign onto a service like Dropbox, and use it to back up your most critical 2 GB of info, free of charge. This could be your active work documents, for example. It’ll mean you can keep working on the most important stuff on another computer while you’re recovering from the hard drive failure.
  • Start using a networked notebook like Evernote to store notes from meetings, to-do lists, software serial numbers and other key info. Password-protect any info you’d particularly like to keep from prying eyes. You’ll be able to access it from other computers and mobile devices while your computer’s getting back up and running.

Of course there’s more to a solid backup regime than this. (I actually had a visit from the us of late 2012, warning about floods, earthquakes and fire, and suggesting we look into a] an offsite backup and b] the whole Mayan calendar thing.) But with these three steps, you’ll be way ahead of the game in a month or two.

Thanks. I’m hoping that tell you all this won’t cause some kind of temporal paradox that winds up causing the universe to collapse. But trust me: compared to what losing all our data will be like, it’s worth the risk.

14 Dec 2011

Big news: ReadWriteWeb acquired by SAY Media

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Category: Everything Else

(two kids at a lemonade stand) Of course, the ultimate goal is to get acquired.For years now, ReadWriteWeb has been a go-to news source for all of us who follow the social web. Launched in April 2003, RWW has chronicled the high-speed rise and fall of great social platforms and little startups; they’ve broken big stories like Google Circles; and since the summer of 2007, they’ve run my cartoon every week.

And this morning, this news from RWW head honcho Richard MacManus:

I’m thrilled to announce that ReadWriteWeb has been acquired by SAY Media, a digital publishing company headquartered in San Francisco. ReadWriteWeb will anchor SAY Media’s growing Technology channel, which reaches more than 75 million global consumers each month.

ReadWriteWeb is going to get bigger and even better. Our plans include widening ReadWriteWeb’s editorial scope and expanding our team. That starts from today, with the addition of SplatF‘s Dan Frommer to our team as an editor-at-large. We will also be doing a re-design, utilizing the sophisticated designers at SAY Media. With SAY’s technology and services, we’ll be able to scale ReadWriteWeb in ways previously unavailable to us. So I’m very excited about our team joining SAY Media. We’re going to take ReadWriteWeb to the next level!

I’d suggest this is Richard’s big reward, and that he’ll now retire and go live on an island somewhere, except:

Congratulations to Richard and the whole ReadWriteWeb team.

12 Dec 2011

Engage your audience before your speech

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A lot of speeches begin with someone introducing you to the audience – reciting your background and qualifications, and then encouraging them to greet you warmly as you head to the microphone.

And once the applause dies down, you’re looking at a sea of people who are probably as unfamiliar to you as you are to them. Your first few lines not only have to launch your speech, but establish a rapport and some degree of trust with your audience.

But in the era of the social speech, you don’t have to speak to an audience of strangers. You can get acquainted and start the conversation days or even weeks before you break out the index cards. You probably won’t get to know everybody beforehand… but you’ll know at least some of them, and they’ll know you.

  • Start by finding out where your audience hangs out online. Are there professional groups on LinkedIn, or groups on Facebook where they get together? Is there an event or chat hashtag they use on Twitter? Do they frequent the sponsoring organization’s blog? Do they go even more old-school, with discussion forums? Are there Twitter lists or public Google+ circles that can help you discover them? (Just be sure these are public-facing spaces, and not places where participants are expecting some degree of privacy.)
  • Now that you know where to find your audience – or a chunk of it – you’ll want to introduce yourself. But before you do, listen to the public conversations they’re having. What’s the tone? What issues are high on their agendas? Who are the natural hosts and leaders in the conversations? Once you have a sense of the dynamics, then it’s time to let folks know who you are.
  • Post a message in the various venues you’ve identified. Let people know who you are, and that you’re excited that you’ll be speaking at the event. Ask who else will be attending, give everyone an idea of what you’re planning to talk about, and invite suggestions and questions. Unmarketing author and speaker Scott Stratten likes to do that through a webcam video he records before his speeches, greeting his audience and letting them know what it’s in for. They get to see who he is and get a taste of his speaking style. (You’ll find that and other fantastic Scott Stratten speaking tips in this blog post.)
  • Write a blog post referring to your upcoming speech, and dealing with one of the key themes you’ll be covering. (If it’s a theme you’ve posted on before, you can revisit a previous post with a few more thoughts.) Consider asking your audience a question, or assigning a little homework: “You’ll get a lot more out of this presentation if you can come in with a list of the three things you’d most like to try this year in your organization’s fundraising.” And include your video, if you’ve recorded one.
  • Looking for a big-picture idea of your audience’s interests or level of experience? An online poll (using a service like PollDaddy or GoPollGo) can allow audience members to score their skills, choose a favourite topic or place themselves on a spectrum of opinion.
  • Your host can make a big difference in the success of your outreach. Ask the event organizers to include links to your blog posts, polls and video on their blog and in their emails to attendees. (Chances are they’ll be delighted that you’re doing this. We’ll look at more ways to collaborate with your organizer in a future post.)
  • Use Twitter to announce your arrival at the event (which you’ll do early) and at the socials and networking events (which you’ll attend), using the event hashtag. Aim to meet some of the people you’ve talked with online. The face-to-face contact strengthens your online relationships, and can give you a sense of the event’s intangibles that can be invaluable in fine-tuning your presentation.
  • During your presentation, mention some of the people you’ve talked to and the conversations you’ve had. And if you’ve assigned homework beforehand, mention it and weave it into your speech — you can even call on a few of your new online contacts in the audience to read their answers. (In each case, clear it with them first; some people are happy to talk online, but squirm if they’re singled out from the stage.)

What you’ve done is to bridge your online and in-person presence with these audience members. Your speech will be better, because you’ve had the benefit of some insight into your audience’s thinking. You’ll be more at home on stage, because you know there are friends — or at least some friendly acquaintances — out in the crowd. And you’ve laid the groundwork for ongoing relationships that last long after you leave the stage.

7 Dec 2011

The social speech: How your friends and followers can help you write your next presentation

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Speechwriting is a notoriously solitary profession. You might have a few conversations with a client, their staff or — if you’re writing for yourself — a mirror. But a lot of your work is going to be just you, a keyboard and the unforgiving blank screen.

At least, that used to be the case. But when you’re crafting a social speech, speechwriting can be a team activity. And even though you still have to do the actual writing, you can draw on the ideas, experience and ingenuity of a large networked audience.

You may feel a little hesitant about asking your network for help, especially out in the open: aren’t you supposed to be the expert? But even experts have to do research. When you ask for suggestions or ideas, you’re acknowledging the collective knowledge, experience and expertise of your friends, fans and followers, and inviting them to make a contribution. That’s not admitting a weakness; it’s paying a compliment.

Here are five ways to bring your network in on the act the next time you’re working on a speech:

  • Crowdsourcing: Find yourself falling back on the same old examples and cases? Shake things up by asking your network for their favourites. A tweet like “Speaking to HR conference tomorrow – what are your favorite examples of innovative recruiting? #HRINS11″ can help you add a few new arrows to your quiver — for this speech, and future ones.
  • Storytelling: It’s one thing to set out an argument and back it up with statistics. It’s another — and a whole different level of emotional resonance — to illustrate that argument with a real-world story, attached to an actual human being. Ask your followers for their personal experience, and you can find some remarkable stories to share with your audience (with permission, of course). And if you want to go that extra mile, and you have a willing friend with a terrific story, a webcam clip can dramatically boost its impact.
  • Media: Flickr’s Creative Commons archive and iStockPhoto can get you some great images. But many of your network members’ hard drives are packed to the gills with their own photos and videos, some of them quite compelling. Put out a call for a specific image (“I’m looking for a photo of a really beat-up old car for my next presentation”) and you may well get just what you’re looking for. Alternately, you could consider having a series of related images — people making angry faces, beautiful shots of waterfalls, screenshots of error messages — and turn them into a mosaic or mini-slideshow that reinforces a particular theme in your speech. (Just do your due diligence about usage rights. Make sure the contributor is also the creator, and consider privacy issues around any identifiable individuals.)
  • Brainstorming: Want to see how an idea or a line of reasoning flies with people? Posting it and asking for feedback (or, if you’re up for it, pushback) can help you sharpen your thinking. You may get some encouragement and validation — or maybe you’ll hear an unexpected point of view that leads you to revise your approach. (Inviting perspectives from outside your organization and your usual circle can be a great way to break out of groupthink.) And even if you don’t change your mind, you’ll have a better idea of some of the objections your audience might raise… objections that you can address during your speech.
  • Polling: A service like PollDaddy, GoPollGo or Facebook Questions lets you create multiple-choice polls to unleash on your networks. Don’t go looking to draw any valid statistical inferences from the results… but if you’re looking for a general expression of sentiment, you’ll be able to tell your audience things like “More than three-quarters of the people I asked in a Twitter poll said they feel extremely swamped by email… and not one said they felt like they were on top of it.”

You can turn to a wide range of online services for inviting collaboration and soliciting contributions. Twitter is great for short questions and answers (if you’re asking people to share links, for instance). LinkedIn Answers lets you reach out to your professional network. Your profile or page on Facebook or Google+ can serve as a more conversational venue for longer contributions. A Google or Wufoo form can allow people to submit structured responses (the tradeoff being a slightly higher barrier to participation and a much less social experience). And if you have the viewership or readership to reach the right crowd, your blog or YouTube page can be an even more targeted, effective way of connecting with people.

It can’t just be one-way, of course, with your friends and followers giving and you taking. You need to thank your network members for their help, and encourage them to be there for you in your next speech:

  • Immediate thanks: Reply to everyone, if that’s even remotely feasible. If you’ve been deluged, then you might have to consider a group thanks — but most of us should be so lucky.
  • Credit where it’s due: If you’re using someone’s personal story, you want to attribute it to them (after confirming they don’t mind). And you should consider crediting somebody who’s provided an especially remarkable piece of information. Letting them know you gave them a shout-out in your speech is a great way to thank them.
  • Credit where it’s due, part 2: If you’ve used a photo or video clip in your presentation, you’ll definitely want to add a credit on-screen. Ask the contributor how they’d like to be credited – and keep the typeface readably large (without detracting from the image itself). If you’ve created a mosaic or a mini-slideshow, consider adding a credit slide at the end of your presentation.
  • Thanks afterward: A post-speech blog post or webcam video is your chance to thank everyone who contributed, and single out the folks you leaned on particularly heavily. And not just by name; linking to their online presence of choice is the sincerest form of gratitude.
  • Continued engagement: Now that they’ve contributed to your speech, your network members are going to feel vested in its outcome, and in your future presentations. Keep reaching out conversationally, even when you don’t have a speech on the horizon, and reciprocate in kind. You’re starting to build a more engaged, more committed following — one you’ll want to devote some genuine attention to.

5 Dec 2011

Gmail’s new design offers plenty of white space… and a good example

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Category: Social Signal

Gmail has had a very interesting redesign. (I love the big fat red “Compose” button. Doesn’t work on me, though; I press it, and I’m just as anxious as ever.) You can read about some of the details on the Gmail blog, including an account of the choices they made around designing the left sidebar.

That redesign has a number of people upset at the amount of white space it involves. I get that: it’s great to be able to skim tons of information at a glance. And nobody leaps out of bed grinning from ear to ear and says, “I get to do lots of scrolling today!”

But white space has its virtues, too. In the hands of a skilled designer, it can guide a user’s focus to the handful of things that matter the most on a page – maybe even letting you think about one thing at a time. (I know: heresy!) Yes, lots and lots of information can be great, but there’s real truth to the adage that when everything’s important, nothing’s important.

Back when I was designing leaflets and mailings for Members of Parliament, there was a constant battle between those of us who wanted to maintain some structure on the page and a sense of hierarchy, and the MPs who wanted to add just one more paragraph of information. “It can go right here – see that blank space? Oh, and there’s more blank space over there. You know, if you dropped the type size to nine points, we could fit a lot more stuff on!”

Thing is, for a small number of constituents, the jam-packed-with-information, looks-like-a-Dr.-Bronner‘s-Castile-Soap-label leaflets actually worked. They loved ‘em. And for those few dozen people, if we’d had the time and resources, it would have made sense to create a separate version.

But for the thousands of others we were trying to reach, not so much.

Google does have the resources, and in addition to the airy default (or “Comfortable”) layout, you can choose “Cozy” and “Compact” (or, as I call it – affectionately – “Bill Blaikie mode”). If you’re feeling the need to flood your eyeballs, by all means make the switch.

But maybe give “Comfortable” a chance first. You may surprise yourself.

And then ask yourself if your web site has enough room for your users to breathe – even if it means a little scrolling.

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Creative Commons License This work is licensed under a Creative Commons Licence. Please attribute to Rob Cottingham with a link to the content's original page on this web site. For more information, contact Rob at rob@robcottingham.ca.

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