Category Archives: Blogging

Social Speech Podcast, Episode 6: Mitch Joel

Mitch Joel has a lot to share with the world – including some brilliant insights and expertise on marketing, communications and community – so it’s now wonder he’s found so many ways to do it. He has a long-standing blog, a podcast that just passed the 300-episode milestone, a book… and a well-deserved reputation as one of the best keynote speakers around.

In our conversation, Mitch talks about what matters the most to him about social media and speaking, and the sheer miracle of being able to press “publish” on a blog post and share your knowledge with the world. “These are such early days, and we haven’t spent the time to appreciate the tremendous canvas we have in the palm of our hands,” he says.

Little-known Mitch Joel podcasts

Some links from our conversation:

The image on the right is a doodle I did a year or two ago.

How to spur reluctant bloggers

“Why won’t they blog?”

That’s a lament I hear from community managers, social media practitioners and communications directors who are begging, cajoling, coaxing and wheedling coworkers, trying to get them to post something to their organization’s or company’s blog.

It can be tempting to throw your hands up. “If your team hates blogging, you need a new team,” suggests one post. The author adds, “They don’t really hate blogging. They hate their job: and that’s a problem beyond the fact that you can’t get them to blog.”

True, someone who hates their job is unlikely to blog about it – at least, not in a way that would make their employer happy. But that isn’t the only reason that people say they hate blogging. Here are a few others… and some ways you can respond before you give up on your coworkers:

Do they hate blogging… or do they hate the time it takes?

If your workplace is like many others, employees have seen their workloads grow, with less support for getting the job done. If you’re expecting them to crank out blog posts, but you haven’t taken anything off their plates to compensate, you may want to look at some adjustments.

Do they hate blogging… or do they hate the kind of blogging you’re asking them to do?

Are you expecting detailed, lengthy posts from busy people? Consider starting off by asking for contributions that have a much lower footprint on their time and attention. Are you asking them to write puff pieces about what a fantastic organization they work for? Give them the latitude to be more authentic, and to talk more about their own work passions without having to pump up your brand.

Do they hate blogging… or do they hate doing something they don’t think they’re good at?

Have you offered training – not just in the technical details of your blogging platform, but in how to write blog posts quickly and easily? Do you encourage them to start out small – for instance, with one-paragraph contributions to a longer post – and work their way up? Have you considered an informal peer mentoring system, group workshops, or assigning a communications specialist to help them write their first few posts?

Do they hate blogging… or do they hate being exposed to the public?

Some people love being in the public eye (cough). Others find the idea intrusive, or even terrifying. Try finding an area of their work they feel more comfortable sharing with the world. Give them the option of starting out by blogging on the intranet, where their exposure is limited to their coworkers.

Do they hate blogging… or do they hate doing something they think is pointless?

More to the point, something that’s pointless to them. Look at it from their point of view: maybe you’re asking them to put their urgent work on hold so you can get some content for a trendy blog they suspect will be a flash in the pan. You can – and should – talk to them about the blog’s significance for the organization. But you should also figure out how the blog can advance things they care about, like a professional passion, their profile within the organization, or a cause they’re committed to.

Do they hate blogging… or do they hate being the first on the dance floor?

You’ll often find it harder to get contributors to a new communications vehicle than an established one. And even if the blog has been around for a while, people may not want to be the first ones from their department or job function to post. But there are still ways to break the ice – for instance, by writing a series of posts based on brief interviews with a few of the kind of individuals you’d like to see contributing. That can be the spark they need to jump in.

Do they hate blogging… or do they hate, well, you?

Okay, not hate. But could your relationship be stronger? Do you have bridges to build with other departments before you can start asking for their help? Have you worked as hard to understand them as you would with an external audience you want to reach?

Do they hate blogging… or do they hate what it means in your workplace’s culture?

Is yours an organization that welcomes honest conversation, or are people legitimately worried about inadvertently saying the wrong thing? Do you have a “tall poppy” culture where it’s safer to keep your head down and blend in? If you’re having trouble getting one or two people to participate, then maybe – maybe – the problem’s on their end. But widespread resistance to blogging may alert you to deeper issues. If that ends up spurring your organization to make badly needed changes, then that refusal to blog may turn out to a valuable contribution after all.

Why attribution is important – even (especially) on Tumblr and Posterous

Not long ago, I saw a reference on Twitter to a clever illustration of either Wolverine or two Batmans looking at each other. I clicked through to a Tumblr page, where someone had reblogged it from someone else on Tumblr, who had reblogged it from someone else, and so on.

I wanted to send a quick note of appreciation to the artist, and have a look at some of her or his other work. But there was no credit to the person who created it. It was only after a dive into Google that I found the original artist: the brilliant Olly Moss. (Really – you have to see the illustration.) Others have also identified him, and credit is gradually rippling outward. (Interestingly, his blog is on Tumblr, too.)

But much of that huge initial viral wave passed him by — as it so often does on Tumblr, Posterous and their less-well-known short-form-blogging cousins. Those platforms are designed to make it quick and easy to share media… and even easier to reblog it.

Spend enough time on Tumblr, though, and you’ll notice something is often missing from the photos, cartoons, videos and Photoshopped gags that populate so many of its pages: attribution.

Giving credit to the creator of a piece of work you use is a pretty basic standard of behaviour — and it’s become more tangibly important with the rise of the free economy. Even if we aren’t getting paid when people republish something we’ve made, we can hope for compensation through attribution.

For creators, the reward for creating and sharing is often no longer monetary, at least not directly. Instead, it comes in the form of:

  • reputation
  • instrumental advantage (for instance, if inbound links to content you’ve created help boost your traffic)
  • attention
  • a sense of achievement through reaching and affecting people.

All of those rely at least partly on attribution. If nobody knows you’re the one who shot that amazing photograph that just went OMFG viral, then your reputation doesn’t budge a bit. If there’s no link to your site from that infographic you created that’s just been reblogged a few thousand times, you won’t see any traffic – and won’t build an audience.

This has happened to me a few times with my cartoons. At first, I’d thought it had to be a deliberate thing because of the number of steps I thought had to be involved : save image to hard drive, fire up image editor, crop image to remove credit, save image, and finally post. One incident in particular stands out because the image had (for me) a huge response: nearly 600 reposts and Likes.

But once I looked at the profile of the user who’d first posted it, I started to reconsider my presumption of guilt. Beth Tucker has social media smarts and an engaging online voice. And when I contacted her, my assumption turned out to in fact be wrong. She was mortified to have dropped the credit; she’d used a screen-capturing utility to snag the cartoon, and had inadvertently cropped out the credit at the top. (And she’d acted in good faith, too, maintaining the link to its original home on ReadWriteWeb.) She apologized and quickly replaced the image with a complete version.

It was one of the most gracious exchanges I’ve had online. (And I’m now following her on Twitter.)

The experience suggests to me that there’s hope. For the most part, people aren’t failing to give credit out of malice or dishonesty. Some just can’t be bothered; with others, it’s an accident; and for many others, the information isn’t available because they’re discovering the content second-, third- or hundredth-hand, and the attribution fell off far up that reposting chain.

The fact that so many of the posts on their platforms don’t include creator credit suggests that Tumblr and co. have some work to do to make it both easier to apply attribution, and clearer that they expect it of their users. Kearn makes a strong case for that in a blog post about hunting down the original source for my cartoon:

Someone posts something cool on a site that usually accredits things well and it leads back to Tumblr, where there’s no clear attribution of where it came from, so people give up and just say it was from there…. Most of the time you can’t even search for where it originally came from (even with tineye, which is awesome), because it has been so heavily reposted on Tumblr without notes on where it came from, that the search engines just show you a hundred Tumblr links.

Those of us creating sharable content can make attribution easier, too:

  • If you’re feeling geeky, adding a few lines of code to your template can generate a snippet that people can copy and paste into a blog post to repost content from your site. I’ve done that on Noise to Signal.
  • Tell your visitors clearly how you’d like your content credited, and what permissions you’re offering. (Your Creative Commons notice isn’t a bad place to do that.) For instance, you can say “Feel free to repost my content non-commercially. Please link back to the page you found it on and credit it to (your name here).”
  • If you put Twitter’s Tweet Button on your site, you attach your Twitter user name to attach to a piece of content when people share it. Here’s how to add yours.
  • Embed attribution in your content. My URL is part of every cartoon image I post. Yes, it can be lopped off by mistake – but that doesn’t happen very often.
  • Remember my experience: you don’t want to mistake a fan for a thief. If you find someone has reposted something of yours without crediting you, don’t go in with phasers blazing. Instead, give them the benefit of the doubt and start with a politely-phrased request. (Unless you work for the recording industry, in which case that attitude seems to be a condition of employment.) Of course, if they’re claiming they created it, all bets are off. Cry havoc, and all that. (Depending on how grievous the situation, you may want to start thinking about – sigh – legal options.)

And for anyone reposting content, make sure you attribute it. (If you’re already crediting everything you post, then bless you.) If you’re reposting it from a site that failed to credit the author, and the author’s identity isn’t readily apparent, then take the few minutes needed to track it down:

  • TinEye is an image search engine that can help you find where a particular image has been posted elsewhere. It’s great for tracking down an original source… and handy for checking for uses of your own work, too.
  • Google web, image, video and blog search let you unleash the full force of Google’s sophisticated search queries. There’s an art to choosing search keywords: you want them to be peculiar enough to the content in question to filter out irrelevant results, but general enough that it’s likely the content creator used them. A little persistence will go a long way.
  • Popular YouTube videos are often re-uploaded by users who had nothing to do with creating them. So before you share that great YouTube find, run a search on some obvious keywords — and sort by the upload date. That way, you can go back in time to the original posting. (Sorting by date is great for blog searches, too.)

And link to the source. You’re doing a service to your visitors who like that one piece of content, making it easier for them to go find others like it. It’s also a nice thing to do for the author, who gets a little traffic, attention and search engine juice. And it makes it likelier that the author can find you, and possibly strike up a conversation. (I’ve met some of the nicest people because they’ve shared my stuff.)

I’ll give the last word to Beth, who says “as more content consumers become curators, I think this issue is going to become more pervasive.” Agreed.

Now, your turn. Do you make a point of attributing when you share content? And how can content creators — and platforms like Tumblr — make that easier?

Updating this plugin (just killed my site) (a WordPress song)

So I saw this from Alex a few minutes ago:

I have a shiny toonie for the person to write, record & upload a song called “Upgrading this plugin just killed my site.”Tue May 17 17:19:34 via HootSuite

I’m comping you, sweetheart.

Upgrading This Plugin (Just Killed My Site) (43 s)

And here are the lyrics:

I searched high and low down on WordPress dot org
looked for advice on the forums and boards
Decided the new version would work just right
But upgrading this plugin just killed my site

Just killed my site!
When my traffic was doing so well
Just killed my site!
A single click sent the whole thing to hell

I dove in deep, and I launched Sequel Pro
Oh holy crap – where did my database go?
Looks like I’m going to have a long sleepless night
Cos upgrading this plugin just killed my site

Just killed my site!
When my traffic was doing so well
Just killed my site!
A single click sent the whole thing to hell

 

10 things they do for you on your blog’s 10th anniversary

  1. Tiffany’s gives you jade-and-ruby-encrusted “Previous” and “Next” buttons.
  2. Comment spammers begin to leave actual Spam™.
  3. Six Apart upgrades you to Seven Apart. (Damn… missed out on this by a few months.)
  4. You get invited to glitzy, celebrity-packed closed betas.
  5. Twitter quietly bumps you to 141 characters.
  6. A CSS pseudo-class is named in your honour.
  7. You get congratulatory noogies from your choice of two bloggers from the Technorati 100.
  8. You get to do a TED Talk about anything. Really, anything: Beanie Babies, lint traps, how that last burrito is sitting… whatever you want. And everyone has to clap.
  9. Your monthly maximum-number-of-cat-posts-until-people-desert-you-in-droves is raised to three.
  10. Slashdot formally requests that you give them a half-hour’s heads-up before linking to them, so they can prepare for the traffic.

Happy birthday, little blog.

Updated: Now I just have to install these:

Jewel-encrusted Previous and Next buttons

How a popular (but off-topic) blog post can boost the rest of your content

 

Stories abound of rock bands who produce hours and hours of music that deepens the soul, challenges the psyche and redefines human existence in a new, profoundly meaningful way.

And then they write one frigging novelty song, and that’s the one that chews its way to the top of the charts. You spend years writing songs about social justice and the human condition, but I Just Choked on a Tic Tac is the song that defines your life’s work.

This can happen in blogging, too. You’ll write post after post about your interests and passions, posts that draw on your unique expertise… but it’s that one post you dashed off about how to get gum out of your sofa’s upholstery that gets all the search engine traffic and inbound links.

Well, if life’s sending traffic to your lemons, why not let that traffic know about your lemonade stand?

That’s an issue near and dear to me, because I’m facing that exact situation. I’ve been blogging on my personal site as well as on Social Signal, and I’ve written a few tech how-tos that get an inordinate amount of search engine traffic. Four or five of those posts – about Firefox, Drupal, the iPhone, WordPerfect and Mac OS X – are especially popular.

People visiting those pages tend to take the information they need and then leave. After all, my blog really isn’t a tech troubleshooting site, and they’re here on a mission. But I also know there’s stuff I could show them that they might find interesting – especially from my cartoon.

So here’s what I’ve decided to do on those pages: add a few thumbnail images of relevant cartoons, link them to the cartoon section of the site, and invite visitors to check it out. (A related-content plugin could generate that material automatically… but I want to control exactly what I’m offering to the visitors on these pages, and gauge how they respond. Hence the manual approach.)

Most of the people visiting probably won’t click on those links. But my bet is that some will.

I’m trying this out today on the Apple-related pages. I’m annotating Google Analytics, and I’ll let you know in a few weeks how this worked.

 

Five ways to work on your blog when you aren’t online

Originally posted on BlogWorld Expo.

Flaky wireless connections are a fact of life for bloggers on the move. If it isn’t tortoise-slow downloads, it’s a password that never seems to “take”. If it isn’t a connection that keeps dropping, it’s a router that refuses to give you an IP address.

Okay. So the connection’s too unreliable to let you post to your blog, and your mobile contract doesn’t include tethering. Don’t let that keep you from blogging. Here are five ways you can work on your blog, even when you aren’t connected to hive mind:

  1. Outline your next blog post. Maybe you can’t do the research you want, find the URLs of the posts you’d like to link to, or hunt down the perfect Creative Commons image to illustrate your post. But you can sketch out the bare bones, and add the muscles, organs and stylish accessories once you’re back online.
  2. Clean up your hard drive. If you’re like me, you have little snippets of blog ideas and drafts all over the place. Bring them together in one folder, or one text file (your workflow will vary), and you’ll be miles ahead of the game next time you’re stumped for a post idea.
  3. Raid your subconscious. Break out the mind-mapping software, open up your Moleskine or just scribble on a napkin – but brainstorm ideas for your next five, ten or fifty posts. Don’t try to assess them at first; just get as many down as possible. Then, once the storm peters out, pick out the best and add them to your idea file.
  4. Make a to-do list. Chances are there are things you’ve been meaning to do for your blog: add a Delicious feed, check out an e-commerce plug-in, create a promo card to hand out at conferences. Set priorities according to the effort each task will require and the impact you expect each one to have, and you’ve just built yourself a development queue.
  5. Doodle. Draw something funny, or funny-ish. Then snap your doodle with your camera phone or digital camera. Once you’re online, upload it as a blog post. Hey – it works for me.

Cafe with sign reading 'Free Intermittent WiFi'