Servish

servish, n, SUHRV-ish: Policies or practices designed to have the appearance of customer service, while in fact making onerous demands on a customer. Purely hypothetical example — “Turned out when I bought my Canon A70 from London Drugs, all I was getting...

Wash, exfoliate, rinse, contaminate. Repeat.

Here’s some cheery news: according to a report in The Independent, the FDA is warning cosmetics makers they may have to start warning consumers they have no idea if their products are dangerous: What concerns scientists at the FDA and at environmental health...

The latest tool in consumer vengeance: the blog

Since we’re on a revenge theme today, let’s take a quick look at consumers who are using blogs to take a swipe at companies what done them wrong. The Hobson and Holtz Report has spent the past week discussing two bloggers who are taking on companies that...
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