I thought I’d published this a few weeks ago, but apparently not. My apologies to Tod Maffin (who made a few helpful calls – thanks, amigo!) and Liz Hamilton of Rogers – I really wanted to acknowledge your help immediately.
- I called Rogers.
- The customer service people there told me I’d have to keep paying for the service plan, and buy a new iPhone and plan, and lose my phone number.
- The customer relations people told me it wasn’t quite that bad, but I still wouldn’t be able to replace my iPhone without paying a huge penalty. They also offered to sell me another data phone, which wasn’t really an option for me.
Then Tod Maffin got in touch, and hooked me up with the very helpful Liz Hamilton at Rogers. She informed me that the folks I’d spoken to were mistaken, and that the iPhone is covered under Rogers’ phone replacement program. I’d have to pay the full retail price, though – and that’s $850.
It’s better than what I’d been told, but it’s still steep… and it means that if you’ve bought an iPhone 3G, you’ll want to hang onto it pretty tight. I can’t quite justify spending that at the moment, so for the time being I’ll limp along with an older smart phone I’ve been able to scavenge.
Thanks again, Tod and Liz. I appreciate your taking the time.