Ep. 31. Sorry seems to be the hardest word: delivering a great apology

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None of us is perfect, and sooner or later, leaders have to apologize for something. Sometimes it’s something out of your control; sometimes it really is on you.

Apologize well, and you can come out with stronger relationships and a better reputation. Apologize badly, and you can make a bad situation worse.

So in today’s episode, we look at why it’s worth apologizing… how some people screw it up… and how to deliver an apology that brings some genuine closure.

Music: New theme music this episode! Introducing “Good Times” by Podington Bear (http://freemusicarchive.org/music/Podington_Bear/).

Incidental music by Lee Rosevere, (https://leerosevere.bandcamp.com/) including “Let’s Start at the Beginning,” “And So Then,” “Puzzle Pieces,” “Looking Back” and “Vancouver City Centre” as well as “Starling” by Podington Bear. Used under a Creative Commons license.

Check out Lee’s very cool upcoming project, an album celebrating the 50th anniversary of the Apollo 11 moon landing.

Photo: Lina Trochez on Unsplash