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Turns on a dime. Whether you want it to or not.

Turns on a dime. Whether you want it to or not. published on 4 Comments on Turns on a dime. Whether you want it to or not.

Also, it would yell loudly about who you were, where you were going and who you were going to meet there. There’d be a switch to turn that off. It would be located behind the catalytic converter on the underside of the car, and would be functional only when the car was moving at freeway speeds.

* * *

An interesting conversation unfolded after this first appeared on ReadWriteWeb. Here’s what I wrote there:

For those of us who develop apps or manage engagement strategy, is there any platform more infuriating, any terrain less stable, any regime more prone to arbitrary and capricious rule changes than Facebook?

Goodbye “fans”; hello “like”. Goodbye boxes; hello profile tabs. Goodbye contests-with-dairy-products-as-a-prize; hello you-can’t-have-contests-with-dairy-products-as-a-prize.

I’ll say this much: My work in Facebook has allowed me to better embrace the impermanence of all things.

A commenter suggested this is a radical field, change is to be expected, and (to paraphrase) roll with it, dude. I replied (grumpily) that “constant incremental Agile-style change, I can cope with. More significant change based on some kind of rationale or, better yet, roadmap, I can embrace. But for years, Facebook has been notorious for dropping bombshells from out of the blue, and making unannounced or poorly document under-the-hood changes that break apps and make developers’ lives hell.”

Can you tell I carry a grudge from the promotion guidelines fiasco?

Anyway, what do you think? Do I need to lighten up and embrace Facebook’s turbulence, even when clients’ budgets are on the line? Or is that just giving in to (quote from that same reply) to “disregard for customer, user and developer communities”?

Social media: where you’re never a loan

Social media: where you’re never a loan published on No Comments on Social media: where you’re never a loan

Oh, sure, it would be neat if your bank (or credit union) counted your social media assets when they calculated your net worth. But you just know they’ll start skimming your followers as a service fee. And they’ll pull your gold card the moment your Klout score drops below 55.

(one person attacked by a monster, to another person) Remind me - which bucket does this kind of situation belong in?

Getting Things Do-… Arrrrgh!

Getting Things Do-… Arrrrgh! published on 1 Comment on Getting Things Do-… Arrrrgh!

You know, I couldn’t really say. Definitely not “Maybe/Someday.” Possibly “Delegate.”

Of course, if you can kill or disable it within two minutes, then hey: no bucket needed. Except afterward, because something tells me this thing will be messy.

(No idea what the hell I’m talking about? Welcome to the world of Getting Things Done.)

Misty-coloured memories…

Misty-coloured memories… published on 2 Comments on Misty-coloured memories…

It was a more innocent time, wasn’t it? A time when conversation could flow through pings and trackbacks… when Bloglines was the newsreader to beat… when all the cool kids were talking about Del.icio.us and folksonomies.

In retrospect, it was too good to last. Oh, well… I guess it goes to show: you can’t go ∼ again.

Meanwhile, congratulations and a certain amount of awe to SMBC’s Zach Weiner, who posted his 2000th cartoon today. Tsk – kids these days. Way too much work ethic.

Cartoon originally posted on BlogWorld.com.

It’s not cheating if…

It’s not cheating if… published on 3 Comments on It’s not cheating if…

Before we get to the cartoon, two announcements for my Vancouver friends.

  1. Morgan Brayton’s show Raccoonery at the Vancouver Fringe Festival on Granville Island is funny as hell, brilliantly performed and just generally entertaining. There are three more shows – September 16, 17 and 19 – and tickets are $17, including a Fringe membership. Go, go, go.
  2. I’m teaching The Art of Social Media starting Wednesday evening, September 15 at Emily Carr University of Art and Design (also on Granville Island). This six-session course looks at social media basics, with a special focus on the arts, self-expression and marketing. There are still a few spaces left – more info here (and more social media courses here).

I’ve posted a few times about how my unease at the way social media can help a marketing mentality shape our self-expression and online relationships. Obsessing over metrics and follower counts is the beginning; before you know it, you’re thinking of romantic dinners and late-night liaisons as “conversions.”

But give marketing – especially online marketing – its due. The same thing has happened with marketing that happened with video, audio and many other fields: tools that were priced far out of our reach only a few years ago are suddenly cheap (or even free) and readily available.

Google Analytics is probably the best-known of those tools, now joined by innovators likeChartbeat. You’ll also find everything from keyword analysis… to Facebook demographic numbers (a Facebook Ads account opens up a huge window into the makeup of their users, even if you never buy a single ad)… to sophisticated e-mailing list services like Campaign Monitor and MailChimp… to simple A/B testing plugins for your blog.

But there’s a cautionary note to sound here. Case in point: if you’re old enough to remember the advent of desktop publishing, then 1) I hope you can read this through your bifocals, and 2) you’ll also remember the eyeball-searing newsletters and posters pumped out by folks who could read the PageMaker manual but didn’t have a clue about design. (Sixty different typefaces on one page! Cool!)

The point is that a tool might be easy to use, but it isn’t necessarily easy to use well. And reading even a few books about, say, analytics – I’m a fan of Avinash Kaushik‘s, for example – will put you head and shoulders above most of the rest of us.

And once you know how to use a tool well, you’ll be in a much better position to use it (or when not to) to achieve the things that really matter to you, whether it’s valuable business conversions or meaningful personal connections.

Happy Labor Day (USA). Happy Labour Day (Canada). Happy Monday (nearly everyone else).

Happy Labor Day (USA). Happy Labour Day (Canada). Happy Monday (nearly everyone else). published on 4 Comments on Happy Labor Day (USA). Happy Labour Day (Canada). Happy Monday (nearly everyone else).

Heading outside this Labor Day weekend? (Or, as we spell it in Canada, “Labour Dauy”?)

Well, enjoy – provided you aren’t being hit by New Zealand earthquakes (hi, Richard!), Eastern Seaboard hurricanes, Russian forest fires, or the global outbreak of Duke Nukem fever.

Of course, in most of the world – including ReadWriteWeb’s headquarters in Wellington, New Zealand – it isn’t labor day at all. But please don’t let that stop you. Break out the barbecue, put a few burgers (beef, tofu or unicorn, depending on your tastes) on the grill, have some friends over, and relax.

And if you happen to sneak a peek at the Twitter app on your smartphone, or slip inside to check up on your newsfeeds, or check in somewhere on FourSquare or Gowalla, so much the better. Maybe this has been the season of the digital fast… but for a lot of us, it’s also a time to connect with friends and family. Consider this permission to do that however you want this weekend: over blogs or beers; HootSuite or horseshoes; Facebook or Frisbees.

Make yourself at home. Hey, not THAT at home.

Make yourself at home. Hey, not THAT at home. published on No Comments on Make yourself at home. Hey, not THAT at home.

(Also posted on BlogWorld)

And it’s another lawsuit cartoon. What can I tell you? Suing people may be expensive and often wasteful… but it’s a comic gold mine.

By the way, that last lawsuit cartoon made it to the front page of Digg and to the pages of The Register. I say this not to brag – okay, not only to brag – but also to… to… aw, hell, I can’t think of a decent pretext. Let’s just leave it at this: I’m delighted, and thank you all for the support!

So sue me

So sue me published on No Comments on So sue me

If you own a big tech firm, aren’t Microsoft, and weren’t named in the patent lawsuit filed this week by Paul Allen’s Interval Licensing, well… you’re probably looking deep into your soul today and asking where it all went wrong.

If you aren’t a defendant – a category that includes AOL, Apple, eBay, Facebook, Google and Yahoo! – why not? After all, the technology in dispute is, according to Interval, “fundamental to the ways that leading e-commerce and search companies operate today.” Dammit, you say to yourself. Maybe you aren’t one of those leading e-commerce and search companies.

Wait: most of your work is with open-source software. Like Java! Maybe that’s why you aren’t being sued by anyone.

Aw, dammit.

Ah, well. Maybe it’s for the best. Not everyone can be on the A-list or in land of corporate jets, gargantuan mergers and stratospheric lawsuits. Hell, if it weren’t for those of us on the B-list (or, in my case, somewhere way down in the YYs), there wouldn’t be an A-list.

So chin up. With a little more work, a few game-changing innovations and – yes – a bit of luck, someday you, too, could be on the receiving end of a lawsuit big enough to alter global currency markets. Good luck with that!

Panel 1: Manager says to job applicant, "Your resumé says you're a social media guru. What does that entail?" Panel 2: He says, "I retweet other social media gurus." Panel 3: She says, "Wow! That's the kind of skill we just can't get enough of! You're hired!" He says "Really?!" Panel 4: She says "No, of course not."

Guru

Guru published on 6 Comments on Guru

Here’s a cartoon drawn on Translink’s #4 Powell bus. I challenged myself to see what I could get done between the south end of the Granville Bridge and Dunsmuir; the answer is, more than I thought. (And that’s with the unblinking stare of my seatmate, who was watching me work on my iPad with something that may have been interest, derision or clinical detachment. It’s hard to tell with hipsters.)

Gifted

Gifted published on 1 Comment on Gifted

With such a narrow finish, I couldn’t just leave the other caption in the closet, never to see the light of day again. (Especially if it might be useful for someone’s blog post or PowerPoint presentation.) So here’s the alternate version; it also happens to be the one I was thinking of when I first drew the cartoon.

Bet she’ll be the only “Replica Rolex” in her class

Bet she’ll be the only “Replica Rolex” in her class published on No Comments on Bet she’ll be the only “Replica Rolex” in her class

Torn between two captions,
feeling like a fool…

The people of the Internet have spoken, and by the absolute narrowest of margins – 43 votes to 42 – you’ve chosen this caption for the cartoon. (Should this caption be unable for any reason to fulfill its duties, the other caption will serve in its place.)

This cartoon ran on ReadWriteWeb on the weekend, where I wrote this:

There seem to be two poles of opinion in the SEO world around content. At one pole, you optimize everything you do within an inch of its life: writing headlines and structuring copy to engage search engine algorithms rather than human imaginations. You frame your content and choose your topics with a view to linkbait instead of what really charges your passions, and you track metrics and prune away less productive activity ruthlessly.

On the other pole, you may be no less attuned to metrics than your counterparts at the other end of the spectrum, but you direct your focus to creating great, engaging content and building a community around it. Here, you’re counting less on talking directly to search engines and more on creating the kind of traffic and organic linking activity that will drive up your rankings.

And then, of course, there are points in between where you do some of each. But there’s no question that there’s a tension between writing for search engines and creating a distinctive, authentic voice of your own.

Now, I can find advice anywhere along that spectrum with no difficulty. (It’s no surprise that people who do SEO for a living don’t find it hard to make their content visible.) And I can find vocal, often heated arguments and very strong opinions.

What I can’t find is hard data on which approach works better, and where the sweet spot lies. I imagine apples-to-apples comparisons would be hard to do, but that information would be pretty valuable. I have my preferences – I like a Web of communities and genuine voices, and I’d find pushing the ruthless-linkbait-and-keyword approach soul-destroying – and my instincts about what I’d like to believe works better, but that’s just me.

Anyone out there find anything tangible?

Custody battle

Custody battle published on No Comments on Custody battle

I originally posted this on the BlogWorld Expo blog. And while that’s usually something I italicize at the top of the post, today – my first day back from holidays, hurrah! – I’m going to encourage you to give them a look-see.

Not only is it a great-looking conference (for which I am their official cartoon-blogger – and if I had a “.full-disclosure” CSS class, I’d be tagging that phrase), but the blog has some great advice on blogging including case studies, primers and discussions of the issues, challenges and rewards faced by bloggers.

Bumping uglies

Bumping uglies published on 1 Comment on Bumping uglies

(I originally posted this on ReadWriteWeb.)

No big writeup this weekend, folks, as I’m on holiday in France, a country probably best-known as the one-time home of Seesmic founder Loic Le Meur. And maybe as the setting for some of “Julie and Julia.”

But the news that PayPal will now allow you to transfer money to someone just by bumping your iPhone or Android device with theirs – that’s pretty cool.

Makes you wonder what else you could swap. Maybe DNA?

Mayor-iage

Mayor-iage published on 3 Comments on Mayor-iage

(I originally posted this on ReadWriteWeb.)

I’d like to think that becoming a Foursquare mayor means something. And something more than just the achievement itself (which is, let’s face it, a grade based 100% on attendance).

Let’s give the Foursquare mayors real power. Not mamby-pampby discounts or free bellinis, but something meaty, like – I don’t know – say, search and seizure. Or union certification.

(By the way, I drew this at a branch of my local coffee chain, Blenz. And unlike some coffee chains that think a $1 discount on the cost of a Frappuccino is worthy compensation for their mayors, Blenz has the decency to award a $15 gift card to one mayor every week. Which is only fair: If you’re going to have mayors, you’d better pony up respectable bribes.)

So what powers would you grant to the office of Foursquare mayor? Pulling their own espresso shots? Free hits of nitrous at any participating dentist’s office?

Wi no Fi?

Wi no Fi? published on 3 Comments on Wi no Fi?

(From my original post on ReadWriteWeb, where you’ll see a fun comment thread)

OSCON has wrapped in sunny Portland, and with it the most ambitious conference wireless networking I’ve ever seen. Yet even here I heard attendees complaining about sluggish Wi-Fi… and organizers asking them not to download large files.

Now, there’s little question that OSCON is an edge case. Get a few thousand developers and software engineers together and you’re going to strain the bandwidth.

But every conference I’ve been to – every single one in the last four or five years – has had issues with Wi-Fi. And for that matter, nearly every hotel I’ve stayed at has also had issues with Wi-Fi. And I sometimes wonder if the issue is often less one of conference overload than one of facilities that invest as little as they need to to be able to say they offer Wi-Fi.

Then again, every conference and hotel I’ve been to has had at least one person who insists on downloading an OS upgrade or a movie to watch on the plane home. That would be, um, me.

The question is, when does conference Wi-Fi stop being about just checking email and maybe sharing some notes, and start being about allowing people to continue doing the heavy wireless lifting they do at home and at the office? Ever?

Being a Catalyst in Communities: @quaid and Red Hat

Being a Catalyst in Communities: @quaid and Red Hat published on No Comments on Being a Catalyst in Communities: @quaid and Red Hat

The last full session I caught at OSCON was all about how Red Hat helped to nurture a committed, active developer community. Karsten Wade (@quaid) delivered an information-packed presentation – and pointed us to The Open Source Way, a wiki and downloadable guide to creating contributor communities. I’ll be looking forward to reading it.

AFK, BRB after 2nd encore

AFK, BRB after 2nd encore published on No Comments on AFK, BRB after 2nd encore

(cartoon originally published on the BlogWorld Expo blog)

I’m totally going to be like this when I’m a rock star. (After those minor intermediate steps of learning to play an instrument and joining a band, of course.)

Today’s the last day of OSCON. Drop by and say hello if you see me; I’m the guy who isn’t compiling a Linux kernel or wiring an Arduino board.

Tim O’Reilly: O’Reilly Radar

Tim O’Reilly: O’Reilly Radar published on 2 Comments on Tim O’Reilly: O’Reilly Radar

OSCON has amazingly short keynote speeches. This one, by Tim O’Reilly, is just under 12 minutes long.

And yet he managed to inspire me far more than most 20-minute, half-hour or (god help us all) hour-long keynotes I’ve heard. Starting with a quotation from Harlan Ellison about diverging images of Christ in Rio, he challenged participants to use open-source not just to sell to the enterprise, but to build a better world. The challenges we face together, he argued, need the collaborative skills of the open-source community and the software they’re creating. (As you can imagine, that message resonated with me.)

That parallels the evolution of O’Reilly Media, which has changed from being a book publisher and event convenor to an organization with a strong focus on applying technology in ways that “help good futures to happen”.

His presentation ranged from food carts in Portland to the relief effort in Haiti. If you like the cartoon, you’ll love the movie:

PhoneGap in action

PhoneGap in action published on No Comments on PhoneGap in action

Brian Leroux, Filip Maj and company were in rare form at OSCON this morning, demoing PhoneGap, Nitobi‘s open-source mobile app development framework. PhoneGap solves two big problems for mobile developers: the number of platforms you need to develop on, and the number of app stores and distribution channels you face.

I was there, stylus in hand, to capture the broad strokes. What I didn’t get down here was the very cool experience of watching them create and launch an Android app in just a few minutes. (Thanks to a document camera, the audience watched the whole thing unfold on-screen.)

Flocking together

Flocking together published on No Comments on Flocking together

One of the things I’m digging* about OSCON is the community of open-source types itself, and how self-organization seems to happen just naturally. So of course birds-of-a-feather sessions abound.

Our session went very nicely, and now that it’s over, I get to actually exhale and enjoy the conference.

* N.B. – I am not old enough to use the word “digging” without feeling all ironical about it. Also, in not-unrelated news, anyone who calls me a “zoomer” is asking for trouble.

OSCON: Financial incentives for open-source development

OSCON: Financial incentives for open-source development published on 2 Comments on OSCON: Financial incentives for open-source development

The OSCON session on financial incentives in the open-source community was fascinating, partly because it goes to the heart of a lot of what we ask at Social Signal: what motivates people to participate?

The conversation made it clear that money can be a double-edged sword (note to self: do not actually use double-edged swords as money): encouraging some forms of participation, while potentially actually alienating other potential contributors.

The panelists were Leslie Hawthorn (Geek at Large), Donald Smith (The Eclipse Foundation), Todd Crowe (Todd Crowe Web Design & Development) and Stormy Peters (GNOME Foundation) – with moderation by Rob Lanphier (Wikimedia Foundation).

The jury's decision is unanimous: 'We want more comfortable stools.'Series of ribbons, one of which reads 'I wandered in here by mistake and now I'm paralyzed by fear.'

Cartoon-blogging from OSCON

Cartoon-blogging from OSCON published on 2 Comments on Cartoon-blogging from OSCON

Howdy, folks – I’m in Portland, OR at OSCON: O’Reilly Media’s annual gathering for the open-source community.

The convention itself starts tomorrow, but there have already been two days of tutorials and summits. I caught today’s cloud computing summit, which included a series of debates with a jury deciding such issues as whether open APIs prevent lock-in, whether we need standards in The Cloud, and whether the tarsier is a cute mascot or the cutest mascot.

The jury's decision is unanimous: 'We want more comfortable stools.'

One little touch that I love: the ribbons you can add to your badge. With most conventions, that’s fully in the control of the organizers: you get a ribbon that says “Sponsor” or “Speaker” or “VIP” if and only if you merit it. At OSCON, you get your choice of everything from “Database Doctor” to “We’re Hiring”… or a blank ribbon and a Sharpie.

Series of ribbons, one of which reads 'I wandered in here by mistake and now I'm paralyzed by fear.'

There’s no question, though, that this conference’s main target audience is people whose tech chops exceed mine by a light year or so. That’s great – I like to feel challenged, and there’s no question most of the sessions I’m attending will do just that. And that makes me especially delighted that Alex and I will be presenting tomorrow on how we’ve been taking Social Signal’s business processes open, and the surprises, pitfalls and windfalls that we’ve encountered.

More coming tomorrow.

Ease up!

Ease up! published on No Comments on Ease up!

Hmm. A below-the-waistline joke? Maybe a “Noise to Signal: After Dark” feed is in order.

I drew this on my iPad. For the record, I had a relaxed but firm grip.

Acquired tastes

Acquired tastes published on No Comments on Acquired tastes

This is to commemorate the newest addition to Google’s family: a company named Metaweb that produces a product called Freebase, and whose technology holds out the prospect of richer, more nuanced search informed by a massive, free and open database.

I’m in Portland, Oregon this week for OSCON. If you’re here too, give me a wave (I’ll be the guy drawing madly on his iPad, as I’m cartoon-blogging the event). Or drop by my sessionon Wednesday.

Or just acquire me. That seems to be the new “hello!”

ENJ_Y O_R FRE_ WIR_LE_S

ENJ_Y O_R FRE_ WIR_LE_S published on 3 Comments on ENJ_Y O_R FRE_ WIR_LE_S

Flaky wireless connections are a fact of life for bloggers on the move. If it isn’t tortoise-slow downloads, it’s a password that never seems to “take”. If it isn’t a connection that keeps dropping, it’s a router that refuses to give you an IP address.

Okay. So the connection’s too unreliable to let you post to your blog, and your mobile contract doesn’t include tethering. Don’t let that keep you from blogging. Here are five ways you can work on your blog, even when you aren’t connected to the hive mind:

  1. Outline your next blog post. Maybe you can’t do the research you want, find the URLs of the posts you’d like to link to, or hunt down the perfect Creative Commons image to illustrate your post. But you can sketch out the bare bones, and add the muscles, organs and stylish accessories once you’re back online.
  2. Clean up your hard drive. If you’re like me, you have little snippets of blog ideas and drafts all over the place. Bring them together in one folder, or one text file (your workflow will vary), and you’ll be miles ahead of the game next time you’re stumped for a post idea.
  3. Raid your subconscious. Break out the mind-mapping software, open up your Moleskine or just scribble on a napkin – but brainstorm ideas for your next five, ten or fifty posts. Don’t try to assess them at first; just get as many down as possible. Then, once the storm peters out, pick out the best and add them to your idea file.
  4. Make a to-do list. Chances are there are things you’ve been meaning to do for your blog: add a Delicious feed, check out an e-commerce plug-in, create a promo card to hand out at conferences. Set priorities according to the effort each task will require and the impact you expect each one to have, and you’ve just built yourself a development queue.
  5. Doodle. Draw something funny, or funny-ish. Then snap your doodle with your camera phone or digital camera. Once you’re online, upload it as a blog post. Hey – it works for me.

Captain, I’m picking up something on the sensors

Captain, I’m picking up something on the sensors published on 2 Comments on Captain, I’m picking up something on the sensors

I’ve owned an iPhone now for two years, but I’m still getting my mind around it.

Not the app store, or the display, or the ubiquitous connectivity. But the way the damn thing is so aware of its surroundings.

A motion sensor tells it if it’s being jostled and which way is up. A compass tells it which way it’s pointing. GPS constantly updates its position on the map. Add the camera, microphone, proximity and ambient light sensors and – if you get a few drinks in me – the iPhone will know more about my immediate environment than I do.

It’s not hard to imagine that phone makers could start dropping in temperature, humidity and external pressure sensors, measuring your body temperature, sweatiness and grip. And once they do, you know what they’ve created?

A $200 mood ring.

Oh, you scoff now. See if you’re laughing once that information is aggregated and mapped, clusters of acute anxiety are pinpointed, and Pfizer’s aerial spraying unit responds by blanketing the area with anti-depressants.

Updated: Just when I was thinking I was so damn clever, I searched the app store.

Last RSSpects

Last RSSpects published on No Comments on Last RSSpects

(originally posted at BlogWorld)

It can be hard to admit, but blogs have a life cycle – and, in some cases, a best-before date that may be well in the past. Your passion for the subject matter wanes; other interests beckon; your readers and commenters, maybe sensing your faltering commitment, move on to other venues.

And that’s okay. There’s no shame in saying that a blog has run its course. But as Allison wrote in a post on BlogWorld last week, even the most moribund of blogs may not be beyond resuscitation (and she offered a few suggestions for virtual CPR).

If you’re starting to notice the unpleasant smell of decay whenever you visit your blog, here are a few more ideas for bringing it back to life:

  • Redefine the subject. If your interests have changed, then let your readers know you’ll be introducing a new topic, and shifting the emphasis there.
  • Redefine the scope. If your blog died because you couldn’t keep up with the expectations you set around frequency, depth or comprehensiveness, then dial that back. Focus your energies more narrowly. Maybe instead of daily wall-to-wall coverage of a subject, you want to post twice a week on one aspect of it – and one of those posts is a collection of links, instead of your usual 20-paragraph essays.
  • Call in reinforcements. If you don’t think you can do it alone, but you have one or more colleagues or friends with similar interests and solid blogging skills, see if they’d be interested in joining your blog. The mutual encouragement can go a long way to getting you past a slump.
  • Hand it over. Find someone who shares your passion – or the passion you once had – and transfer the blog to them. You’ll know that all your hard work will still be alive and appreciated; they’ll be able to launch with a built-in readership and traffic stream to build on.

Still not feeling it? If you’re sure it’s time to close the doors and turn off the lights, then go ahead. But let your readers know you’re doing it. And give serious consideration to keeping your blog online (with comments switched off if you don’t plan to reply to them, or weed out spam). It’ll serve as a resource for others… and, if your interest should be rekindled or your spare time suddenly reappear, you’ve left the door open to a return from the grave.

Hold, please

Hold, please published on No Comments on Hold, please

Okay, maybe it’s just me. But when you have a lot of people corroborating each other’s reports that your product is malfunctioning, and a controversy is brewing over your silence on the issue, maybe this isn’t the best way for your CEO to respond.

Or, to put it another way:

“Dr. Jobs! Dr. Jobs! I broke my leg in three places!”
“Just avoid holding it that way.”

That said, if someone offered to swap my working-perfectly-iPhone with the new iPhone 4, I’d do it in a heartbeat. And Apple’s market cap exceeds mine by, oh, $222 billion or so. So it’s possible that they’re doing something right.

Blogging for Dummies

Blogging for Dummies published on No Comments on Blogging for Dummies

(cartoon also posted on Blogworld)

The debate over whether CEOs and other prominent folks should hire ghostwriters to blog for them is a thorny one.

On the one hand, blogging culture is conversational and personal; we assume we’re having a discussion with the real person, and not with an intermediary.

On the other hand, intermediaries are the rule, not the exception, when it comes to VIPs on nearly every other communications channel. Op-ed pieces and letters to the editor that bear their names are usually drafted by PR or legal departments. Underlings draft correspondence for senior executives, and then run it through signature machines (which, incidentally, are amazing to watch in action, in a steampunk kind of way). Speechwriters – you get the picture.

I suspect that if they could get away with it, a lot of executives would delegate things like quarterly earnings conference calls. (“You! Yeah, you – the guy who was imitating Steve Ballmer at last year’s Christmas party. How’d you like to try doing that again?”)

Back on that first hand, though, is the argument that blogs and other social media aren’t just any business communications channel. They’re personal. And if you want to build a relationship of trust, then you’ll need a level of both personal connection and transparency.

Which is why I think there’s a lot to say for Shel Holtz’s suggested compromise (which he wrote as someone who opposes ghost-written blogs, but acknowledges they may be inevitable):

And if a business leader ultimately does opt to have someone else handle the writing of the blog, he should disclose it. What’s the harm in a statement like this on an executive blog: “Welcome to my blog. Several times each week, I articulate my thoughts to Mary Jones, who runs communications for the company, and she posts them here ensuring that I make the points I want to make. But rest assured, while Mary makes me sound better, the messages you read are mine; they come from my heart and I read all the comments myself.”

Maybe we’ll start hearing the same thing in other channels. Such as speeches: “Before I begin, in the interests of full disclosure, I talked to my director of communications for about four minutes about this speech, and the broad structure. I understand it went through eighteen revisions, twelve of them pointless, although I had an opportunity for input in only two, and in each case, the draft sat on my desk untouched for three days. A complete list of the nearly two hundred people who drafted, edited, altered or redacted portions of this speech is available on our web site.

“I was supposed to read it on my flight over, but the inflight movie was Iron Man 2, and I got sucked into it. I couldn’t read it in the cab, because I get motion sick, and I fell asleep in my hotel room last night just before I was going to read it over. Therefore, like you, I can’t wait to find out what I’m about to say.”

Full <body>’d

Full <body>’d published on 2 Comments on Full <body>’d

Every once in a while, I come across an older cartoon that never made it to the new site. Here’s one, from those halcyon days of November 2009, back when I was a younger, more carefree man, guzzling coffee and, indeed, taking it #000000. (Although, to speed up the line at Blenz, I’d always order it #000.)

Is there a mug? Of course there’s a mug:

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The forbidden dance

The forbidden dance published on No Comments on The forbidden dance

Hey, I get it. A lot of people would like to make money from blogging. I wouldn’t mind it, either. (Hence the Google ads on RobCottingham.ca, which so far have earned me a total of… um… excuse me, I have to go cry silently in a dark corner.)

But I’ve met enough people whose level of single-mindedness around monetizing their blogs worries me – for their sakes and their readers’. On the blogs I read and love – including the ones that make a lot of cash – what shines through is the writer’s passion for the subject matter, and for connecting with their audience.

Passion for making money? That’s a distant third at best. (Unless the blog itself is about making money and is still powerfully written and passionate, in which case you’re John Chow.) The blogs that are concerned first and foremost with driving eyeballs and flogging clickthroughs all seem to me to be dead, soulless places.

There’s joy to be had in this business, right alongside analytics and conversion rates. I can’t speak for anyone else, but I know it’s my bottom line. And once we start commoditizing our relationships and conversations, we’ve given up something very precious.

By the way, my wonderful wife and partner Alexandra Samuel had a great post on something similar a few days ago. Do have a look!

Beyond free diapers

Beyond free diapers published on 3 Comments on Beyond free diapers

The conversation about conflict of interest for bloggers (and other social media types) never really dies down, and flares up constantly in ways large and small.

Sometimes it’s something as major as the U.S. Federal Trade Commission going after blogger freebies. Sometimes it’s just a drive-by accusation that a blog post is “link bait”, and not a useful or genuine contribution to the conversation.

The common thread is this: What responsibility we have to our audiences, when are our own interests in conflict with theirs, and what do we do when that happens?

Transparency is one answer. Disclose your interest, and all – hopefully – will be forgiven. (Jeannine Schafer drew some great disclosure notifications on LouisGray.com.)

And a little reader due-diligence doesn’t hurt, either. Knowing that a blogger is a political activist, or a real estate agent, or a (ahem) social media strategist means you can assess what you’re reading with some knowledge of their agenda. (Even the most well-intentioned among us writes with part of our mind attuned to the potential impact on things we value – whether it’s a social cause, our social standing, or a business bottom line.)

Still, I like to suspend my skepticism once in a while. Because one of the things that makes social media so valuable is the chance to connect with genuine human beings, expressing themselves in ways that aren’t the result of careful calculations of strategic interests, sales trajectories, keyword analysis or free samples of probiotic yogurt drinks.

And digging for that conflict of interest, while it may protect me from being taken for a ride, also means approaching social interactions with a degree of suspicion… which is a shaky start to a new relationship.

Yes, maybe a blogger’s angling for trinkets or traffic. But maybe they’re expressing a deeply-held passion. And maybe it’s a little of both. Somewhere, there has to be a balance between the benefit of the doubt and a healthy skepticism.

What’s that on its wing? …A little “AddThis” button!

What’s that on its wing? …A little “AddThis” button! published on No Comments on What’s that on its wing? …A little “AddThis” button!

You can thank the nice people at Ragan Communications for this rare Friday update – they’ve had me guest-blogging a few cartoons for their Social Media for Financial Communicators Summit at NASDAQ.

Hope everyone has a great weekend. Sunday’s cartoon on ReadWriteWeb involves a stealth fighter. Really.

Also, every flowchart ends with a reference to “meddling kids”

Also, every flowchart ends with a reference to “meddling kids” published on 2 Comments on Also, every flowchart ends with a reference to “meddling kids”

From my sketchbook: one of the few cartoons I’m drawing on paper these days.

Speaking of paper, want to do the world some good? If you live in Canada, check out David Eaves’ new Facebook group, aimed at convincing 100,000 Canadians to opt out of receiving the Yellow Pages: those massive tree-killing, energy-sucking tomes of advertising that land with a thud on your doorstep every year, even though you never asked for them. (Dave’s blog post explaining why tree-killing and energy-sucking is a bad thing is here.)

The eternal mystery

The eternal mystery published on 1 Comment on The eternal mystery

You know what would bring those kids running, don’t you? A Facebook page.

Before you know it, “booking your revenue when it’s earned” will become the new “keepin’ it real”. You’re welcome.

A is for audience

A is for audience published on 1 Comment on A is for audience

Or the people formerly known as the audience, anyway.

Some news: in the run-up to BlogWorld and New Media Expo 2010, I’ll be cartoon-blogging on their site (and at the event itself). This is the first cartoon there – do drop by and let them know if you like it!

Oh, and one more thing… this is cartoon number 300. Everyone gets the day off to celebrate.

Ernst Stavro Blofeld would like to be your friend

Ernst Stavro Blofeld would like to be your friend published on 5 Comments on Ernst Stavro Blofeld would like to be your friend

Metrics. They’re so tempting to chase, because you can so easily see your progress: this many Likes. This many friends. This many retweets. This many uniques.

But very few metrics have ultimate meaning; they’re mostly means to an end. Maybe that end is profit. Maybe it’s social change. Maybe it’s finding love in an uncertain world. (And for the record, “two hearts beating as one” is too a measurable outcome.)

Don’t just obsess about metrics. Interrogate them. Skeptically. “Yeah? So what?” is a solid opening question. Once you get that answer, so is “Since when?” Sometimes “Says who?” isn’t a bad one either.

Otherwise, we end up chasing metrics instead of goals. We follow tactics instead of strategy. And instead of focusing on that one thing we truly want to achieve, we settle for being a hundred people’s ninth favourite thing.


I will grasp at any straw, no matter how thin, to do a Bond cartoon. This probably wasn’t my most technically proficient cartoon ever… but it was fun as hell to draw.

And isn’t that what really counts?

And isn’t that what really counts? published on No Comments on And isn’t that what really counts?

Just a sec… I’m tabulating the amount of time spent drawing, the wear and tear on the graphics tablet, depreciation on my knuckles…

…and applying an approximate financial income equivalent to retweets, comments, pageviews, trackbacks and Likes…

…wahoo! Profit!

Just venting

Just venting published on 3 Comments on Just venting

By the time you read this today, the BP/Transocean/Halliburton oil hemorrhage may finally be on its way to a resolution. Or it may still be burbling away, happily coating wildlife, habitat and the region’s tourism and fishing industries with a viscous sheen of Game Over.

A lot of us have taken to our networks to fulminate over this without a lot of focus or hope of affecting things – me included. Of course, sometimes you just have to vent (as a certain large, gaping opening in a BP oil pipe could tell you). And raising awareness is a Good Thing.

But some folks are taking it beyond just a few retweets, and using online tools to genuinely contribute to our understanding of the disaster. Take Paul Rademacher’s use of Google Earth to map the extent of the oil spill onto any location on Earth – say, your own hometown – and gain a sense of the geographical scope of the situation. (It’s possible, in turn, because of Google’s impressive crisis response page for the spill, which has a collection of mapping layers and resources.)

Or look at Oil Reporter, an open-source app for the iPhone and Android that lets ordinary people log individual instances of oil spill impacts they discover – crowdsourcing the documentation of the spill’s effects, Ushahidi-style. It’s created by the good people at CrisisCommons, which has partnered with the San Diego State University Visualization Center to manage the data collected through the app – which is available through an open API.

That hasn’t meant one less drop of oil has come out of that pipe. But these two initiatives, and others like them, can help buttress support for spending the billions that will be needed to do what can be done to clean up the aftermath, and in the case of Oil Reporter, help point out places some of those resources should go.

And with any luck, it could spur some people like me who’ve confined our activism to subscribing to the BPGlobalPR Twitter feed (which is often funny as all hell) to do something a little more meaningful.

By the way, not to knock hashtags: there have been some great awareness-raising campaigns based around them, events have made marvellous use of them, and I love the way they bring conversations together.

And you thought hunger was the best sauce

And you thought hunger was the best sauce published on 2 Comments on And you thought hunger was the best sauce

I have this draft restaurant review in my head that goes something like this:

“The hot new restaurant in town is Air Canada Flight 166, but for the life of me, I can’t understand what the fuss is about. The seating is cramped, intrusive video advertisements play at the beginning of the meal – which is indifferent at best – and, most baffling of all, when I left the restaurant, I was 2,600 kilometres from where I’d parked.”

And yep, another iPad cartoon – this one in fact drawn on a plane, on my way to lead a workshop on social media at Persuading to Win 3 in Ottawa. As much as I loved meeting my fellow presenters George Lakoff and Marc Zwelling, this is the kind of conference where at least half the enjoyment lies in seeing old faces. I got to see agenda-mates Elaine Bernard and Sean Moffitt only in passing, and a few other familiar folks from my Toronto and Ottawa days… but the greatest pleasure was spending even a few minutes with Ish Theilheimer and Kathy Eisner. Ish gave me my first full-time job out of university, and he’s been both a mentor and – along with Kathy – a good friend ever since.

Just between you and me (and the entire Internet)

Just between you and me (and the entire Internet) published on 5 Comments on Just between you and me (and the entire Internet)

Are you finding the same thing I am? Where you’re having a casual conversation with a friend, and you’re in the middle of saying something… well, not exactly secret, but not the sort of thing you want shared with the world… and you stop dead, suddenly worried that it might end up in their Twitter stream?

When I’m talking to someone with a blog, a Twitter feed or even a Facebook account (which, these days, means nearly everyone), I’m often just a little guarded. I have my own guidelines and boundaries when I’m dealing with other people’s information – basically, if there’s any ambiguity, I ask permission before I share – but I know other people draw the line differently.

Sometimes they’ll reveal a confidence but change a few details to protect identities. Or maybe they’d never do that, but they’ll readily tag an embarrassing party photo of you on Facebook.

While some people lay down hard and fast rules about the new online etiquette, the reality is things are still a lot more fluid than many of us realize. You’ve just had lunch with a potential client; do you tweet that? You shot a hilarious video at the company picnic; do you upload it? And do we all just assume we’re all on the record, 24-7, until and unless we agree otherwise?

Several years into the social media revolution, we’re still only making baby steps toward some kind of shared understanding of the terrain we’re walking on together. And in some ways, netiquette seems as nebulous a concept as ever.

But where are my manners? Here, have some of the last tinned peas on the planet.

But where are my manners? Here, have some of the last tinned peas on the planet. published on No Comments on But where are my manners? Here, have some of the last tinned peas on the planet.

I know that Robert McKee says character is only really revealed under pressure. But I’d like to think that we’re basically the same people whether we’re mingling at a cocktail party or fighting off hordes of the undead with only a plastic coat hanger and a loofah. “Oh, you must meet the Hendersons. They just became zombies, too!”

Known issue. Developers needed.

Known issue. Developers needed. published on No Comments on Known issue. Developers needed.

The digital divide isn’t going away. Got a favourite organization that’s helping to close the gap? Mention them in the comments below and we’ll send a little link love their way.

No comment.

No comment. published on 11 Comments on No comment.

Not that long ago, you’d write a blog post and a handful of people might comment on it. Some of those comments might be one-line approval or disagreement, but others would go some length to engage with what you’d said.

These days, though, I’m finding you’re more likely to get a retweet: “RT”, title of your blog post, and link.

Don’t get me wrong: I love seeing those. Love, love, love them. By all means, retweet away.

But what blog comments give you that retweets can’t (unless the retweeter opts out of Twitter’s retweeting feature to add a few words of their own) is conversation. I love to hear what people thought of what I said. I love for them to agree, disagree, point me to new ideas, or take an idea and run with it. And while we can do that to some degree on Twitter, the 140-character wall is pretty limiting.

I’ve been pretty lucky, actually; since I launched the cartoon, I’ve been attracting a small but growing number of deeply-appreciated comments. I have a few tools that let me import related tweets into the comment stream. And Twitter brings a lot of people here.

I’m hoping that continues… but I have a feeling that bloggers everywhere have to adjust to a world where Twitter means blog comments, and the rich conversation that can come with them, are the exception.

What do you think? Have you seen comments drop off on your blog? And if so, is Twitter the issue, or is something else at work? Comment below… or tweet me.

(P.S. – Was I clear enough about liking the retweets? No? I LIKE THE RETWEETS.)

Also, doesn’t plug-and-play well with others

Also, doesn’t plug-and-play well with others published on 4 Comments on Also, doesn’t plug-and-play well with others

You want to sound smart next time you’re at a tech demo? Learn to ask this question, “Yes, but does it scale?” Try to arch your eyebrows just a bit, so that you look skeptical but perhaps also hopeful.

If they answer yes, and start talking in technical language way over your head, you say: “I’ll be interested in seeing that play out under real-world conditions.”

If they say, “How do you mean?”, you say: “I think you’ve just answered my question.” (Then spin on your heel and get out. No further conversation can possibly go well at this point.)

Flash: nature’s way of telling your browser to slow down

Flash: nature’s way of telling your browser to slow down published on 3 Comments on Flash: nature’s way of telling your browser to slow down

Props to Flash for a whole lot of things, from making the YouTube revolution possible to offering a genuinely accessible authoring environment. Seriously, good on ’em.

But on Safari, Chrome and Firefox, I’m discovering that most sites with a significant Flash presence are a sign that I’m about to have the opportunity to practice my calm breathing skills while those browsers slow to a crawl. For whatever reason, if the Internet is a bunch of tubes, then Flash is the slowest hamster in the Habitrail.

I’m loath to lard up my system with beta software, but Flash is ubiquitous enough that I’m prepared to make an exception. So we’ll see if the Flash plug-in 10.1 release candidate speeds things up any.

Meanwhile, on a related note: if you’re starting a restaurant web site, please be one of the few, the proud that aren’t built entirely in Flash. Mobile devices can’t use them, most are hostile to search engines (you do want search engine traffic, right?) and I have yet to see a restaurant web site that had a good reason not to stick to good ol’ HTML.

Tweaty

Tweaty published on 2 Comments on Tweaty

There’s a lot about Twitter that I find annoying: Auto DMs from people when I follow them (“Thanks for the follow! And please check out my acai berry multi-level marketing site!”). Random, Inspiration Lite™ quotations, stripped of all context. People who invent rules like “you have to follow everyone who follows you.” (No, you don’t. And you don’t have to eavesdrop on an intelligence agency just because they tap your phone line – in fact, they discourage it.)

But just when I get crotchety enough to start shopping for a shawl and rocking chair, along comes what may be the one meme on Twitter that actually warms the cockles of my heart: Follow Friday.

(I’ll pause here to let the derisive laughter die down.)

Let me stipulate: a lot of #ff tweets aren’t much use. Some are just a random string of accounts; too many others recommend folks like @aplusk, @cnnbrk and @barackobama – not exactly out-of-the-box discoveries.

But I’m finding more and more #ff tweets that put recommendations into context, saying these people are funny, or inspirational, or smart. And I’m seeing others that use Follow Friday to offer thanks, express love or suggest that people reach out and offer some comfort or attention. And when people use it that way, I’ve found I actually do find interesting new folks to follow.

For all its faults and misuse, Follow Friday is adding a little to Twitter’s growing pool of social capital. So TGIFF… and let’s try to bring that spirit of generosity and gratitude to the other six days of the week.

We are all in Witness Protection

We are all in Witness Protection published on 1 Comment on We are all in Witness Protection

It’s not just that some social networking platforms make it almost ridiculously hard to find the “delete” button on your profile. (Enough people are searching Google for how they can delete their Facebook account that it’s actually making news headlines. I want you to think about that for a second: the popularity of a search engine query is now newsworthy. Truly, we live in the future.)

It’s that they make it emotionally painful, too. Facebook throws up faces of your nearest and dearest on its confirmation screen, asking, “Are you sure you want to do that? Really? YOU WILL NEVER SEE THESE PEOPLE AGAIN.” (I’m paraphrasing. Facebook’s language is far more manipulative.)

Here’s one clue that your platform may not be delivering the value to your users that it ought to: you need to take hostages to get them to stay.

Paging David Pogue

Paging David Pogue published on 4 Comments on Paging David Pogue

If the planet came with a manual, I have to think it would carry some pretty serious warnings about certain activities:

Offshore petroleum drilling: THIS IS NOT A SUPPORTED FEATURE OF PLANET EARTH. Using this feature may void your warranty and may cause issues including – but not limited to – unavailability of the Plenty-O-Shrimp feature, increased beach viscosity and unexpected dolphin termination. UNDER NO CIRCUMSTANCES SHOULD YOU BURN ANYTHING OBTAINED THROUGH THE USE OF THIS FEATURE. This can lead to your system running at dangerously high temperatures.

Added: Oh, curse of knowledge, you scamp. When I wrote this, it didn’t occur to me that people might not know David Pogue is the guy behind the absolutely wonderful Missing Manual series, published by O’Reilly Media.

Your friend just sniffed you! Sniff back? (y/n)

Your friend just sniffed you! Sniff back? (y/n) published on 7 Comments on Your friend just sniffed you! Sniff back? (y/n)

This cartoon is an updated look at my original Facebook dogs, who kicked off Noise to Signal as the first cartoon under that name. And they are, of course, a reference/homage to Peter Steiner‘s iconic New Yorker cartoon.

This hasn’t been a good past few weeks for Facebook. Growing concerns over what Facebook’s deliberately doing to your privacy collided with news about what Facebook’s doing accidentally with your data.

There are two upcoming ways you can protest: by not logging in on June 6, or – if you’re ready to finally cut the umbilical cord – quitting altogether on May 31. So far, while they’re getting press attention, neither initiative is showing signs of snowballing yet, with registered followers numbering only in the hundreds.

That’s not to say the discontent is limited to net activists and privacy advocates. “How do I delete my Facebook account” is suddenly a very popular search on Google.

Which I actually find encouraging, and not because of hostility toward Facebook. (Not that I’m happy with its privacy practices, or its approach to the open Web, by which it seems to mainly mean a Web that’s open to driving data into Facebook. And not that I side with the “your-privacy’s-dead-anyway-so-shut-up” crowd, either.) If so many people are at least thinking of voting with their feet, then maybe there’s at least some awareness among regular users that our privacy, attention and data are all worth something. And maybe, just maybe, that awareness could coalesce into a market force that rewards openness and accountability, and punishes arbitrary, high-handed behaviour.

Otherwise, well, I likely won’t quit this year. But there’s always May 31, 2011.