Skip to content

But “Pin the Tail on the Genius” will get you kicked out.

But “Pin the Tail on the Genius” will get you kicked out. published on No Comments on But “Pin the Tail on the Genius” will get you kicked out.

My wife and Social Signal co-conspirator Alex turned 40 last week… and, fittingly, spent a lot of the day in an Apple Store:

When May 5th arrived, we dropped the kids at school and headed directly to the mall. I was directed to a blue-shirted Apple staffer and handed over my shattered iPhone.

….By the time we left, we’d been in the Apple store for a couple of hours and knew the names, ages, blogging platforms and career aspirations of half the staff.

That’s just the beginning of a tale of crime, heartache and adhesive protective film that will have you hugging your iDevices close to you. Go read.

Caption contest!

Caption contest! published on

See that cartoon? Does it seem to be missing a certain something… something your brain is already trying to invent for it? Like a caption?

Excellent. Because it’s time to have some fun… and maybe win a little something for your desk (or cubicle/home office/area of the sewing table that isn’t currently being used for sewing).

The fine folks at Strutta – a Vancouver-based contest platform – called me up to see if I’d like to run a caption contest using their Facebook product. In return, I’ll blog about my experience (warts and all*).

To enter, just suggest a caption (over on the N2S Facebook Page). And if yours tickles me the most, you win:

  • a signed print of this cartoon with your caption on it
  • and a signed print of any cartoon you like from the Noise to Signal oeuvre
  • and a mug of your choice from the Noise to Signal store.

That’s two prints and a mug – easily enough to render the most sterile and unpleasant working space downright livable.

So enter away! The contest runs through May 25th, and I’ll announce the winner soon afterward. Head over here to enter.


* Side effects of Strutta do not include actual warts.

Legacies

Legacies published on No Comments on Legacies

Okay, so my mother wasn’t in any position to leave me a social graph in her will. When she died in early 2004, Friendster was the domain of the young’uns, MySpace was barely out the door and Facebook was still a month from launching.

But for someone who never saw used the word “friend” as a verb in her life, Mom taught me an awful lot about social networking.

Things like being of service, and giving instead of taking. Mom volunteered on everything from the local community association to the church. (It got to the point where someone witnessed a break-in at our home – the burglar walked in through the unlocked front door – and thought nothing of it except “Poor JoAnne; people aren’t even bothering to knock any more when they walk in with more work for her to do.”)

Or like offering something of value when you invite people over. Mom would cook and bake for days before a party, stuffing the fridge and freezer with a parade of treats that would then reappear, tray by delicious tray, over the course of the evening.

Or like finding a niche and filling it. When they moved to a small rural community, one where news coverage was next to non-existent, Mom and Dad started a local newspaper. It was a labour of love, not profit; a month where their revenue exceeded their printing and distribution costs was a pretty good month. But they kept it going for years.

And when I’m having my greatest impact online, it’s almost always when I’m doing one of those things I saw Mom do so often in the offline world.

And while she didn’t have analytics to track their progress, or an ROI measurement strategy so she could tell if what she was doing was worthwhile, she did have a clear reward for her efforts: a large, broad circle of friends. As Mom and Dad’s kids, we were often beneficiaries of the goodwill they earned, with warmth and friendliness automatically extended to us by virtue of our parents’ contributions. And toward the end of their lives, when they had to draw on that community more than they were able to give to it, those people were there for them.

What did your mother teach you about social networking?

 

 

#tombstonetuesday for gamers

#tombstonetuesday for gamers published on No Comments on #tombstonetuesday for gamers

Wow… on a sudden whim I searched on “spirituality” and “video games”, and came up with 45 million hits. Some of these are of the “zap the temptations before they reach the sinner!” Flash-game variety, but others delve a little more deeply and meaningfully into the subject.

And no wonder. Between multiple lives, higher powers, predestination and the creation of evanescent world where we live brief lives before returning to this one, video games raise a lot of the Big Looming Questions.

From this, we can conclude that

  1. Cheat codes are blasphemy.
  2. That moment when your game controller just doesn’t seem to work on your avatar is probably free will in action.
  3. Every time you reboot your platform, you’re causing an apocalypse.

Online offences

Online offences published on No Comments on Online offences

Originally posted on ReadWriteWeb

Today is election day in Canada (and to any of my fellow Canucks thinking of giving the ballot box a miss this time, maybe give Derek Miller a read).

Most of the discussion I’ve seen online has been relatively polite, even muted, with only a few lapses into Godwin’s Law territory. The same holds true, for the most part, for the campaigns; none of the relatively little mud being flung has stuck. (Arguably, that’s because the worst of it was thrown in the months leading up to it.)

But one place where passions have flared has been Canada’s law barring the publication of election results from one part of the country before the polls have closed in points west. In years gone by, that prohibition has been relevant only to the broadcast media. But in the social media era, suddenly anyone with a Twitter or Facebook account is subject to those same restrictions… and a lot of them don’t like it.

Elections Canada has said that tweeting election results from, say, St. John’s, Newfoundland before the polls close in Nanaimo, British Columbia would contravene Section 329 of the Canada Elections Act (a provision dating back to 1938). That would expose them to a fine of up to $25,000 — but not, as some overheated news reports have suggested, jail time. The only Internet user ever convicted under that law to date, a blogger, was fined $1,000.

All of this has caused a flurry of tweets under the hashtag #tweettheresults and pledges to challenge the law by tweeting early returns on Monday night. (Full disclosure: my wife Alexandra Samuel and our friend and colleague Darren Barefoot have created a site aggregating those tweets,TweetTheResults.ca.)

Supporters of the law (including the Supreme Court of Canada, in the case of the unfortunate aforementioned blogger) point out that there’s an important public policy reason for it: to ensure that people in all parts of the country vote on a level playing field. West Coast voters shouldn’t get discouraged when elections are already decided before they’ve had a chance to vote, and nor should they have more information about the likely composition of Parliament before deciding which party’s candidate to send there. And they suggest that tweeting the results before 7 p.m. Pacific Time is a pretty self-indulgent, frivolous thing to do.

I actually agree with the first point. But not the second.

Conversation about election results, in real-time, as they start coming in, is more than just kibbitzing about who should have won at Regionals in Glee. This is about a shared experience, discussed and hashed (and hash-tagged) over. We talk about those results and what they might mean to us because they matter… and to anyone who has become concerned over the decline in people’s trust of electoral politics over the last decade or two, that has to be an encouraging sign.

Instead of supporting the legitimacy of the vote and its outcome, banning them as a topic of discussion — at the very time when they’re most salient to people — can only undermine it.

And in a real-time world, saying you’re suspending freedom of expression for just a few hours doesn’t cut a lot of ice. Yes, of course we’re a long way from police officers busting down doors and demanding you step away from your Android with your hands above your head. But it would be a mistake to think that’s the only level of infringement that matters.

With that in mind, here’s the special Canadian 2011 Federal Election version of the cartoon:

#TombstoneTuesday

#TombstoneTuesday published on No Comments on #TombstoneTuesday

Not sure why, but a spate of these have occurred to me. So, Tuesdays just got a little more morbid around these parts.

The silver lining

The silver lining published on No Comments on The silver lining

(Originally posted on ReadWriteWeb)

This one’s for the engineers, the programmers, the database administrators, the sysadmins, the networking gurus, and the rest of that army of people that gets deployed when a major outage happens.

While the rest of us grouse that we can’t check in at our local haunts, or log on with our Twitter app of choice, or vote a story up or down on Reddit – or even do something a little more directly tied to social or economic productivity – those folks are working brutal hours under intense pressure to get everything back up again.

And while we’re firing off #fail hashtags and loudly musing about how we’re seriously considering competitors and alternatives, they’re closing off issues, squashing bugs, rooting out corrupted files or finding that one fried capacitor that brought everything down.

Yes, someone or some group of people out there was responsible for the decisions or actions – or lack thereof – that led to the latest outage, and they should be held accountable. But every once in a while, it’s nice to shift the recrimination generators into idle, and thank the people who get us all back up and running again.

(And while we’re at it, say a nice word or two to the folks whose web apps are affected by those outages, and who keep fielding the “Why the hell isn’t MyFavoriteTrendyOnlineService.com running?” calls from people who think cloud computing is how the weather service gives such accurate forecasts.)

Blight

Blight published on 2 Comments on Blight

Originally posted on ReadWriteWeb

As of today, I’ve been blogging for 10 years. (I do believe that’s the CPU enclosure anniversary.)

My first post (thank you, Blogger) was about the impending provincial election, an invasion of carpenter ants and how Sen. George Allen (R, VA) was such a n00b. (He has since had reason to revise his assessment of the Internet from “free way to read newspapers” to “destroyer of careers“.)

I’ve tried to be a little more focused since then. But more and more of my attention has shifted to my business’ blog and to the cartoon, and my personal blogging has ebbed accordingly. It hasn’t stopped, but there are certainly some dry spells.

Others have more discipline. As appalling an industry as content farming is – something roughly like currency speculation in its overall level of social usefulness – I have to hand it to the people who work there. They crank out content day in and day out. Just not feeling it today? Couldn’t give a rat’s fuzzy behind about the topic? Doesn’t matter – you still put fingers to keyboard and write, or you don’t get paid.

That said, the results are usually… eugh. Occasionally, on a rare day when the stars align and the planets boink (that is the astrological term, right?), they might rise to the level of “meh”. And to paraphrase Unmarketing author Scott Stratten, people don’t fall in love with meh; they fall in love with awesome. Content farms just aren’t in the awesome business.

Unfortunately, content farming isn’t confined to the online world. A few days ago, I caught the movieSource Code (lots of fun, but don’t pull too hard at that logical thread) after enduring what Cineplex Media calls their “pre-show”: 21 minutes of breathless, vacuous, undifferentiated content, and by “content” I mean ads and advertorial.

This was the time I’d normally have spent in conversation with Alex and the friends we’d gone with. But conversation was impossible with the competition of a giant screen and a powerful sound system; we tried, but wound up spending much of the time mute and passive.

According to Cineplex, “Today’s audiences want to be entertained the moment they take their seats. Cineplex Media fills that desire with dynamic Digital Pre-Shows that are integral to the overall moviegoing experience.” That’s a nice rationale, but it’s hard not to feel like a content farmer would write that as, “Today’s search-engine users want to see hastily-written fodder instead of substantive results. We fill that desire with keyword-laden copy that is integral to the overall frustration of trying to find something useful online.”

Cineplex also provides that Overall Moviegoing Experience with an in-theatre magazine, but the big problem with a magazine is it’s voluntary. Put all that content up on a big screen, on the other hand, and you have some pretty captive eyeballs. Yeah, you can try shutting it out or waiting in the lobby for the movie to begin… but that screen is like the first page of Google results: hard to ignore, and most people don’t.

While I’m beginning to despair for the offline world, I’m beginning to have renewed hope for the online one. Google’s moves to rejig their algorithm to discourage low-value content and allow users to block it from their search results hold some slender promise of a crop failure on the content farm.

Let’s check in on that in another 10 years, shall we?

 

Poof! goes the Internet

Poof! goes the Internet published on 1 Comment on Poof! goes the Internet

Okay, confession time: I don’t really know how the Internet works.

Oh, I’ve got the arm-waving explanation down. In much the same way that I know gasoline goes kaboom inside my car’s engine, causing pistons to move up and down, turning a shaft that then turns the car’s wheels, I can map the intricate ballet between computer and modem, between DNS server and IP address, between router and router and router and server.

But drill down much further, and I start hitting impenetrable black boxes. For instance, what exactly does a router do, and how does it decide the best next step in the path? What whispered conversations happen between my browser and various other servers to decide if a security certificate is valid? And when Facebook serves up an ad, does it use every part of the unicorn, or just the pancreas?

Maybe I don’t need to know these things. But one of the beauties of knowing how a system works – even if it doesn’t affect the way you use it on a day-to-day basis – is that you can begin to understand whether (and why) some big change might be a great idea or a terrible one.

So next time I hit one of those black boxes, I’m going to do a little digging – and I think I’m going to start by trying to get my mind around secure connections like SSH tunnelling (where I start to hyperventilate around para 2 of the Wikipedia entry). If there’s one thing the Internet does spectacularly well, it’s making information about the Internet available.


I’m lucky. For a lot of people, anything and everything about the Internet is baffling. They’d love to know more, but have no idea where to start. This cartoon first appeared on Mark Surman’s blog post yesterday about an approach to helping people develop a higher degree of Internet literacy. (First person to call that “neteracy” gets a bowl of cold spaghetti poured into them while they’re sleeping. Ah, nuts – too late.)

I’m just not your target market.

I’m just not your target market. published on No Comments on I’m just not your target market.

Quickly followed by, “I hope we can still be friends. Particularly because that would help with several of my key performance indicators for this quarter.”

Get thee behind me, Twitalyzer

Get thee behind me, Twitalyzer published on No Comments on Get thee behind me, Twitalyzer

Originally posted on ReadWriteWeb.

I’m a numbers junkie.

Oh, I talk a good line about how it’s the quality of the conversation that matters, and the connections you make… but you won’t see a day go by when I’m not checking on stats. Twitter followers, Klout score, blog traffic: if I can measure it, I’m counting.

And it’s not like those numbers aren’t important… so long as they’re measuring something that ultimately represents some kind of impact I can have on the world, or vice versa.

But that doesn’t explain why it’s such a compulsion for me – and, let’s face it, for an awful lot of people. I’ve subscribed to a number of theories over the years, most of them variants on “It’s all about making up for not being cool in high school.”

That still makes some sense to me. Yet it doesn’t seem to capture something even more primal: the innate attraction of just plain measuring. Especially when it’s measuring, comparing, and passing milestones.

For instance, this cartoon came about because one of the people I follow on Twitter mentioned on Friday that he was a single follower away from 3,000, and wouldn’t that be a nice way to start the weekend? I and a few others retweeted his request; he crossed the threshold; and then someone else tweeted to remind us both that what’s important is content, and not the number of people following you.

She’s completely right. But it’s also true that it’s human nature to watch as the odometer turns over, to commemorate 40th birthdays, or to take quiet notice when we ram-lap. (Ram-lapping? That’s when you finally get a computer that has the same amount of RAM as your first computer’s hard drive size.) And when my Twitter follower count passes its next round number, I fully intend to mark the occasion. (Not with anything royal-wedding in scale, but something more than just a cupcake with blue icing.)

Of course, as part of an online strategy, measurement should lead to actionable insights. But it can be a pleasure to measure. And maybe recognizing that is the under-appreciated first step in keeping metrics in perspective.

 

Meals on wheels

Meals on wheels published on 3 Comments on Meals on wheels

I whipped up this cartoon to mark tonight’s premiere of Eat St., the newest show on Food Network Canada, and yesterday’s launch of Eat St., the companion iPhone app.

The show comes from Paperny Films, the Oscar-nominated production company that gave us The Broadcast Tapes of Dr. Peter. And the app is a partnership between Paperny and Invoke Media (1), with help from Emily Carr University‘s SIM Centre (which is how I found out about it, through Alex (2)).

The Eat St. app lets you find nearby food carts, check out their Twitter feeds (which are kind of huge in the street food world) and check in when you get there. It’s well worth the free download. (And check out stories from Gillian Shaw and Mashable.)

The show airs tonight at 9:30 Eastern, 10:30 Pacific. Congrats to everyone involved!


(1) You may know them from HootSuite, the Twitter-client-turned-social-media-command-centre. You know the way Bond villains usually have giant illuminated maps of the world, showing the real-time progress of their robot armies as they advance on the planet’s nuclear arsenals? Imagine that, except for Twitter, LinkedIn, Facebook and Foursquare.

(2) Alex is in the middle of a fascinating project leading up to her 40th birthday, where she traces the past 40 years of Internet history, looking at one year in each daily post. Go read. (Today’s post is about… gasp!… pornography.)

Backup a moment…

Backup a moment… published on 2 Comments on Backup a moment…

Originally posted to ReadWriteWeb

Apparently March 31 was World Backup Day—a term I initially misunderstood, and took to be impressively but impossibly ambitious. Their message is well worth repeating: your hard drive will fail, and when it does, you’ll be a lot happier if you’ve backed it up.

Everyone I’ve asked has a data-loss story to share. Here are two of mine, tales of wrenching heartbreak worthy of the full IMAX treatment:

INT. A CHARTER BUS – DAY

The bus is filled with reporters and political staff, chatting, checking messages on absurdly large cell phones, perusing newspapers, and opening large, bulky laptop computers.

TITLE: “Canadian federal election campaign, 1997”

We pick out ROB, a staffer in his mid-30s, sporting a goofy ponytail and drumming his fingers nervously on the surface of his computer as it boots.

ROB

Come on, come on…

Tight on the computer screen as it runs through the usual diagnostic messages… and then displays the fateful words “FATAL HARD DRIVE ERROR”.

ROB

No.

(he looks up, swallows hard, and yells toward the front of the bus)

The, uh, speech may be a little late.

FADE TO:

EXT. DOWNTOWN VANCOUVER – DAY

A busy city street in the full flush of a morning commute. A compact grey Honda pulls into a parking spot, and out comes ROB, his hair now greyer and close-cropped. He walks around the car and lets his DAUGHTER out of a rear passenger door, then locks the car. They walk away chattering to each other.

Through the front passenger window, we can see a COMPUTER BRIEFCASE on the floor as their voices die out in the distance.

A rock smashes the window. An arm reaches through, grabs the briefcase and quickly hauls it out. We hear the sound of running feet as we…

FADE OUT

Okay, so it’s more meditation-on-loss-and-longing than Michael-Bay-spectacle. All I know is I’ve played those two scenes over and over on the ol’ cranial QuickTime.

That first time out, I was relying on someone else to be storing the speeches I’d written throughout the campaign; that turned out to be a false hope, and I lost everything I’d worked on for a month and a half. The second time, I’d only owned the computer for half a year, and was able to recover a lot of my older work from its predecessor; I resurrected a chunk of more recent stuff as attachments in sent email messages—thank you, IMAP! But I still lost a lot. (Crazy thing is, I’m still angrier about losing the bag than the computer. It was a damn fine bag.)

Granted, I was being stupid about it that second time, 10 years later (“I’ll only be a minute, and it’s a busy street—I’m sure my laptop’s safe”). But sooner or later, nearly everyone seems to be dumb about data… and when it comes to data, fate loves yielding to temptation.

Ever since then, I’ve become religious about backing up. My daily devotion is practiced via Apple’sTime Machine. It may not be the most efficient or full-featured piece of software, but it’s the best backup solution for me for one really simple reason: I actually use it. And although my company started using Dropbox as a collaboration tool, it also happens to serve as a perfectly good offsite backup for key business files.

How about you – got a backup horror story to share?

Oh, well – I can always go back to working on that MyBlogLog app

Oh, well – I can always go back to working on that MyBlogLog app published on No Comments on Oh, well – I can always go back to working on that MyBlogLog app

This cartoon originally appeared in Alex’s blog post on the Harvard Business Review site, and rather than try to say something wise about it myself, I’ll just suggest you head on over and check it out there.


Knock, knock

Knock, knock published on No Comments on Knock, knock

Think about spam, and you probably think about unsolicited commercial email. You know, replica Rolexes, cheap pharmaceuticals, suspiciously low prices on Adobe software and, uh, enlargement offers (which turn out to betotal ripoffs that take advantage of emotionally vulnerable people… ahem).

But it turns out it’s also an issue in the building-a-better-world world. Nonprofit organizations that get a little caught up in the importance of their message turn to blasting out email to recipients who’ve never given them permission… and wind up surprised when their domains turn up on spam blacklists.

Enter No Nonprofit Spam, a new blog devoted to the premise that nonprofits are damaging themselves and the broader ecosystem with unsolicited bulk email. The blogging team includes some giants in the nptech community, folks like Deborah Elizabeth Finn and Peter Campbell.

Even if the issue doesn’t speak to you, it’s a fun read. Especially because it hasn’t shown up, unsolicited, in your inbox.

 

 

NTC: Here, let me write you a charitable receipt

NTC: Here, let me write you a charitable receipt published on No Comments on NTC: Here, let me write you a charitable receipt

One of the sessions I toonblogged at the 2011 Nonprofit Technology Conference was Beth Kanter’s I found my free agent. Now what?

In The Networked Nonprofit, the book she and Allison fine wrote about effective nonprofits in the era of the social web, we hear about “fortress organizations”: nonprofits that work assiduously to keep their supporters and members at a distance. Volunteer activity, if it’s tolerated at all, is directed into narrow, well-policed channels.

“Free agents” are people who work outside an organization to communicate, raise funds and mobilize support for it. Their relationship isn’t the traditional get-a-zillion-fundraising-appeals-and-a-nice-annual-calendar relationship that fortresses prefer; free agents are more like peers of the non-profit they support.

Of course, some of their activities may not be the kind of things organizations are used to seeing done on their behalf. (Which gave rise to the suggestion I wound up making: manage your doubts, not your free agents. Maybe this mantra can help: “It’s not like they’re robbing banks.” Unless they are, in which case a word or two with them is probably in order.)

It was a fascinating workshop, and there were several great reports on it:

(Found more? Let me know!)

 

NTC: It’s not you. Or you. Or you. It’s me.

NTC: It’s not you. Or you. Or you. It’s me. published on No Comments on NTC: It’s not you. Or you. Or you. It’s me.

One of the sessions I toonblogged at the 2011 Nonprofit Technology Conference was Beth Kanter’s I found my free agent. Now what?

In The Networked Nonprofit, the book she and Allison fine wrote about effective nonprofits in the era of the social web, we hear about “fortress organizations”: nonprofits that work assiduously to keep their supporters and members at a distance. Volunteer activity, if it’s tolerated at all, is directed into narrow, well-policed channels.

“Free agents” are people who work outside an organization to communicate, raise funds and mobilize support for it. Their relationship isn’t the traditional get-a-zillion-fundraising-appeals-and-a-nice-annual-calendar relationship that fortresses prefer; free agents are more like peers of the non-profit they support.

It was a fascinating workshop, and there were several great reports on it:

(Found more? Let me know!)

 

NTC: Fortress organizations

NTC: Fortress organizations published on No Comments on NTC: Fortress organizations

One of the sessions I toonblogged at the 2011 Nonprofit Technology Conference was Beth Kanter’s I found my free agent. Now what?

In The Networked Nonprofit, the book she and Allison fine wrote about effective nonprofits in the era of the social web, we hear about “fortress organizations”: nonprofits that work assiduously to keep their supporters and members at a distance. Volunteer activity, if it’s tolerated at all, is directed into narrow, well-policed channels.

“Free agents” are people who work outside an organization to communicate, raise funds and mobilize support for it. Their relationship isn’t the traditional get-a-zillion-fundraising-appeals-and-a-nice-annual-calendar relationship that fortresses prefer; free agents are more like peers of the non-profit they support.

It was a fascinating workshop, and there were several great reports on it:

(Found more? Let me know!)

NTC: One-upped

NTC: One-upped published on No Comments on NTC: One-upped

There were several fist-fights over this very topic on Friday.

NTC: Dan Heath

NTC: Dan Heath published on No Comments on NTC: Dan Heath

This was simply smashing. And their central metaphor is – I’m sure you’ve noticed – definitely made to stick.

NTC: In which we call a trade show a science fair

NTC: In which we call a trade show a science fair published on 1 Comment on NTC: In which we call a trade show a science fair

I spent last week in Wash­ington, DC, cartoon-blogging NTEN’s 2011 Non­profit Tech­no­logy Con­fer­ence. These are some of the highlights.

One of the parts of NTC I find the most appealing is how the trade show is called the Science Fair:

The Science Fair isn’t like a typical conference exhibit hall. Instead of running throughout the entire conference – and competing with everything else on the agenda – the Science Fair takes place only on the first day of the NTC, and it’s the sole focus of the conference at that time. It’s also the setting for the conference’s Opening Reception. As a result, the room is full from start to finish, so come prepared to talk to dozens of exhibitors and meet hundreds of conference attendees. Reflecting this event’s unique nature, we call it the “Science Fair” so that everyone realizes it’s an integral part of the NTC and not just another boring exhibit hall!

I’d love to see them take the metaphor one step further. If this is a science fair, then how about having science projects?

It doesn’t have to be mandatory (so vendors won’t phone in some token effort just to qualify), but it could be a chance to show off some fun tech application, an intriguing experiment and its outcome, or an inspiring case study. Have participants vote for their favourites (hola, QR codes) to select finalists, and enlist a panel of distinguished judges to choose the winner.

NTC: Wag, not swag

NTC: Wag, not swag published on No Comments on NTC: Wag, not swag

I spent last week in Washington, DC, cartoon-blogging NTEN’s 2011 Nonprofit Technology Conference. These are some of the highlights.

This year, NTEN offered conference sponsors the option of going green, and instead of putting something in the usual totebag, they’d get special mention in a greener virtual totebag emailed to registrants. Nice!

 

NTC: The usual WiFi hiccups

NTC: The usual WiFi hiccups published on No Comments on NTC: The usual WiFi hiccups

I spent last week in Washington, DC, cartoon-blogging NTEN’s 2011 Nonprofit Technology Conference. These are some of the highlights.

You can’t have a tech conference without WiFi becoming an issue, unless you take extraordinary measures. It really doesn’t help if the venue is underground, as a lot of large convention centres are, making it a lot harder to connect even to a cellular signal – my own Internet-of-last-resort. (Although it’s actually getting pretty tolerable. I’m tethered right now, and while there’s no question it’s slower, I can definitely get stuff done.)

Was it a blessing in diguise? Maybe. It freed us to look at the people right next to us, to really look at them, and to talk with them. To share our hopes (“Try deleting your network preferences”), our dreams (“I’ve heard of a conference where the WiFi was actually pretty good”), even our innermost spirituality (“Maybe the IP address gods will smile on us”).

My brand, my BFF

My brand, my BFF published on No Comments on My brand, my BFF

Originally posted on ReadWriteWeb. For the record, I’m happy to be their friend.

There’s nothing like air travel to drive home just how broadly social media has permeated the marketing psyche. I drew this on my way to NTC last week in DC. At every turn on the trip, I saw Twitter and Facebook icons: littered throughout the in-flight magazine, plastered on the now-ubiquitous illuminated billboards in the terminals, on the cash registers at newsstands and restaurants.

I visited a few of those Facebook Pages and Twitter feeds, and most of them actually do have an active presence: tweets, updates and content designed to engage me.

What they lacked, with one or two exceptions, is people – a name, a photo, a human face to attach to all that Content™ and Engagement®. I had no idea who I was dealing with.

Absent a personal identity to relate to, I have to assume that I’m talking to The Brand: a mix of carefully-crafted informality and meticulously-planned spontaneity. And maybe I’m an outlier, but I don’t want to be friends with a brand.

You?

 

(a passenger deliberately bores her seatmate with stories of a frustrating executive director, to prevent him from boring her with stories about his grandkids)

Pity whoever’s sitting next to me on this flight

Pity whoever’s sitting next to me on this flight published on No Comments on Pity whoever’s sitting next to me on this flight

Actually, the guy who sat next to me on the first leg of my flight was an avalanche rescue student, and we had a fascinating conversation (well, I had a fascinating conversation – his mileage probably varied, especially once I started going on about Flash restaurant menus).

I learned that avalanches have a five-stage scale of size: 1 can knock you over, 2 can bury and kill you, 3 can wreck cars, 4 can take out a railway car and 5 can wipe out towns. I learned about the fracture line, where the avalanche separates from the rest of the snow pack. And I learned that it would be a very good idea if I never travel east of, oh, Burnaby ever again unless it’s a safe distance from anything snow-capped-mountain-y. (30,000 feet ought to do it.)

Off to the 2011 Nonprofit Technology Conference!

Off to the 2011 Nonprofit Technology Conference! published on 1 Comment on Off to the 2011 Nonprofit Technology Conference!

There’s nothing like getting up while dawn is still having that weird dream where it’s back in high school and completely naked during a surprise math test… and stumbling bleary-eyed from shower into clothing up stairs out the door into taxi and into an airport…

…only to realize the first leg of your flight is domestic, and you could have slept for another hour.

Ah, well. What’s an hour’s sleep when NTC 2011 lies ahead?

Click (and click, and click) to donate

Click (and click, and click) to donate published on No Comments on Click (and click, and click) to donate

Originally posted on ReadWriteWeb

In times of horrific disaster, we want to reach out and help. That’s especially true if we’ve actually seen events unfold in front of us as they happened, whether it’s on live TV or Twitter.

For the organizations and agencies that raise money to provide relief, this is a critical time. Potential donors are seized with the urgency of the situation – and are flocking to their websites.

Which means usability suddenly takes on even greater importance. Add one form field too many, program in an unnecessary intermediate step, put a button here instead of there, and you can lose those donors… and the money they might have given.

That might sound silly and irrational, and it is. Nobody deliberately makes the calculated decision that their compassion for another human being is outweighed by the inconvenience of a poorly-coded pull-down menu.

But unconsciously, that’s exactly what happens: some part of our brain figures we’ve clicked one too many times, and bails on a cause we care about. Maybe that doesn’t speak well of us as a species, but it speaks volumes about the importance of usability testing.

On the other hand, our less rational sides can sometimes make us donate when we perhaps should be taking a step back and looking critically at the recipient. The folks at Charity Navigator have a series of suggestions for you to consider before you make your contribution to help folks in Japan, and it’s well worth reading.

How usability affects online fundraising is just one of the things I’ll be looking to learn more about next week at the Nonprofit Technology Conference in Washington, DC. I’ll be cartoon-blogging the event; if you’re coming too, be sure to say hi.

 

 

Nonprofit tech types convene in DC. Me, too.

Nonprofit tech types convene in DC. Me, too. published on No Comments on Nonprofit tech types convene in DC. Me, too.

The Nonprofit Technology Conference is an annual gathering of the nptech community: technology practitioners who work with nonprofit organizations, helping them to organize, communicate and work more effectively.

It’s put together by the Nonprofit Technology Network, and this year, they’re meeting in Washington, DC… and I’ll be with them as the official NTC cartoon-blogger. (By which I mean this sort of thing.)

I’ll post the cartoons here, but you can see them first on the NTC blog – where I’ve drawn a bunch of pre-conference cartoons that they’re posting in the runup to the conference’s launch next Thursday.

If you’re going to NTC, by all means look me up. And if not, you can follow the proceedings on Twitter via the #NTC11 hashtag (and the NTC11 tag everywhere else).

Edge cases of the third kind

Edge cases of the third kind published on 2 Comments on Edge cases of the third kind

Originally posted on ReadWriteWeb.

Hard to believe it’s already been a year since I posted my farewell to Internet Explorer 6. (By “farewell” I meant “Just frickin’ die already.”)

My post was prompted by the announcement that support was ending for IE6 on Google Apps; since then, IE6’s decline has accelerated, dwindling into low-single-digit percentages of browser visits (if that) on most of the sites I manage.

And this week, the latest heavyweight jumped on the let’s-kill-IE6 bandwagon: Microsoft, which launched the Internet Explorer 6 Countdown site. It sets a target of reducing IE6 usage to less than 1% worldwide.

“For the love of god, please stop using our product” is an unusual message, but it’s a welcome one from Redmond. I’ve already been told by one client not to bother supporting it – which is superb news.

So if you haven’t already struck IE6’s installed base off your list of users you have to support, chances are you’ll be doing it sometime in the next few months.

But don’t feel too smug. If there’s anything to the latest sensational headlines from astronomy news(and that might be a big if), we might have a whole new group of use cases to consider.

 


Maybe start using Get Satisfaction, too

Maybe start using Get Satisfaction, too published on No Comments on Maybe start using Get Satisfaction, too

There’s something about the way people at the top of the heap react when they start to feel the hierarchy shift beneath their feet. It’s as though they go through four of the Kübler-Ross stages simultaneously – denial, bargaining, violent rage and depression (actually, that last one looks a lot more like self-pity). Acceptance only seems to kick in once it’s wheels-down in the luxurious-place-of-exile of the now-former dictator’s choice.

With Mubarak, that process is now complete. With Ghadafi, it’s still underway – and every day, the damage to his country and people multiplies. And while the debate still rages over how large a role social media have played in the past month’s events across the Arab world, there’s no question that Twitter, Facebook and YouTube have given the rest of us a window into a remarkable period of potentially profound, historical change.

If you want to see what that looks like, and you haven’t been following Andy Carvin’s Twitter feed, definitely check it out. He has been retweeting tirelessly since the early days of what many are calling the Jasmine Revolution, giving voice to an incredibly diverse range of people.

 

…and share alike.

…and share alike. published on No Comments on …and share alike.

Originally published on ReadWriteWeb with “mastodon” misspelled.

Past generations would be utterly baffled by some of the challenges parents and kids face today.

True, we don’t have to write notes to school like “Dear teacher, Monique won’t be attending classes today because our entire village was wiped out by the Black Plague,” or arrange birthday parties at the mastodon petting zoo without the benefit of Evite or Facebook Events.

But technological advances bring their own unique issues to contend with. Our parents’ and grandparents’ generations never had to wonder whether to tweet that cute thing their kid just said, or if they should ask permission first. They never had to worry about their kids’ privacy when half their peers are sharing smartphone photos on Facebook and videos on YouTube. They never had to vet hula hoops and Monopoly games for adult content, security issues or in-app purchases.

In short, sure: maybe they walked to school uphill both ways through three feet of snow nine days a week. But they didn’t have a peer group expecting them to check in on Foursquare when they got there.

Next chapter

Next chapter published on No Comments on Next chapter

The last few years have seen a pretty serious shakedown in the book world. Bookstores closing their doors, publishers merging or shutting down, and overshadowing it all, Amazon and the Kindle. And now the iPad – with its spectacular adoption rate and the Apple-powered negotiating clout behind the iBook store – promises to turn it all upside down and shake hard.

No wonder, then, that book lovers are wondering if the ink-and-paper era is ending. I haven’t read so many anguished paens to the tactile feel of paper since I stumbled across a alt.sex.fetish.papyrus on Usenet.*

I can relate to that. Thirty-plus years ago, I read Foundation and Empire by flashlight under my comforter cover to cover for what must have been the third time while my parents thought I was asleep. I can remember turning the pages as gingerly as I could, so that the rasp of paper on paper wouldn’t alert my mom and dad to the transgression.

So yeah, tactile experience. Then again, the subtly-rounded back of an iThing filling your palm and the finger-on-glass squeak of a swipe are pretty tactile, too. And I wonder sometimes if books’ days are as numbered as their pages.

But then I see my kids — in a household where Macs, iDevices, gaming platforms and screens outnumber humans by about four to one — putting down the PlayStation controllers and chatting for hours with each other in imaginative play. It takes no effort to get them to abandon the TV in favor of making pancakes together in the kitchen. And with a little prodding, they’ll turn from YouTube to cuddling with one of us as we read them a favorite story… even one they’ve heard dozens of times before.

For them, the war between analog and digital doesn’t really exist. They frankly don’t care about the distinction. What matters to them is the experience, the content, the connection — the story. And sharing it with us and each other.

I honestly don’t know if books as form will survive. But I’m getting more and more hopeful that books as idea will.

And years from now, I’ll still be poking my head into the kids’ room before I go to sleep to watch for the tell-tale glow of a flashlight.


* I completely made that newsgroup up a moment ago. And three of you just tried unsuccessfully to mask your disappointment.

Let’s (all) make a deal

Let’s (all) make a deal published on No Comments on Let’s (all) make a deal

Originally posted to ReadWriteWeb. This post was written just hours before Groupon’s Super Bowl ad aired. Seems timing is everything.

Writing the caption for this cartoon wasn’t easy for me. Not because the joke needed a particular nuance, or involved any special vocabulary… but because it involves a security keyword.

It’s irrational, I know. But I now have a Pavlovian aversion to mentioning anything remotely connected to terrorism or weaponry, because at some semi-conscious level I worry it could get me plopped onto some agency’s list. “Sure, he’s probably kidding about his 500-foot homicidal robot, but just to be safe — (type, type, type, type, enter).”

Which, let’s face it, is kind of crazy; yes, that could happen, but I’m frankly a lot more vulnerable to ticking off someone at, say, Facebook who worked very hard on that interface tweak, and doesn’t take kindly to a smartass cartoon from someone who might be quite upset if his profile were to, oh, I don’t know, vanish.

Actually, now that I put that in cold hard text, it seems pretty damn terrifying.

Next week’s cartoon will be all about kittens.

Disgruntled actor: Gracious, shmacious. I'm damned if I'm going to applaud when I've been beaten for best actor by an Xtranormal character.

Text-to-(acceptance)-speech

Text-to-(acceptance)-speech published on 1 Comment on Text-to-(acceptance)-speech

(Originally posted to ReadWriteWeb)

The official Oscar nominations are out, and there’s a movie up for best picture that has a lot to say about social media and the online communications revolution sweeping the world.

The Social Network? Hell, no. I’m talking about The King’s Speech.

Set mostly in the years leading up to the Second World War, The King’s Speech deals with the extraordinary relationship between speech therapist Lionel Logue and Albert, Duke of York. Albert has a persistent stammer, an affliction that might have gone largely unremarked in past generations. But this is the era of radio, and when he ascends (a little relucantly) to the throne as King George VI, he must deliver an address to a nation suffering from grave fear and doubt.

(Spoiler alert: If you have some knowledge of history, you are probably assuming his address was at least good enough to avoid demoralizing the nation and forcing Britain’s capitulation to the Nazis. And you are correct. Also, you were probably a little surprised by the ending of Inglorious Basterds.)

This is the story of a friendship that crosses some very deep divides of class and colonialism. But it’s also a story of entrenched institutions confronting the transformational changes brought about thanks to technological innovation. And it’s a story of the changing relationship between the public and those in power, who have had a long time to become used to deciding when, where and how any communication will take place between them.

That’s a timely theme for anyone watching the past day’s events unfold in Tunisia and Egypt – or, for the matter, the past decade’s events in much of the rest of the world.

Expressionless

Expressionless published on No Comments on Expressionless

Originally appeared on ReadWriteWeb

There is no greater challenge to my geek credentials, no more damning indictment of my weak kung fu, than the fact that I can’t write a regular expression to save my life.

I know, I know. They’re a command-line ninja’s shuriken* of choice. If Linux is dough, they’re the KitchenAid**. They’re loyal and loving, and they’ll jump up and do tricks for you if you only know how to ask them.

But I don’t know how to ask them, because I only step into the land of regex once or twice a year. Every time the need comes up, I have to re-learn regular expressions more or less from zero. The last time it happened, I broke down and bought an O’Reilly book for my iPad. (This is my usual strategy, based partly on the hope that the knowledge will seep into my brain osmotically through my fingertips while I’m playing Cannibal Bunnies.)

And so I found myself plunging back into the book a few days ago, and thinking that there’s probably a German word for the sensation of learning a piece of information, recognizing that it’s something you used to know, and realizing – with some wistfulness – that you will soon forget it again.

I’d probably know what that word is… if only I spoke German more often.


* N.B.: I know even less about martial arts than I know about regular expressions.

** Wait, that’s a trademark. Instead of “KitchenAid,” I’m supposed to say “KitchenAid™ stand mixer.” I’d do a search-and-replace on it… if only there was some concise and flexible means for matching strings of text, such as particular characters, words, or patterns of characters.

Devices and desires

Devices and desires published on No Comments on Devices and desires

I realized the other day, in the middle of a conversation with someone, that – for just a moment – I had stopped thinking of them as a human being, and started thinking of them as the thing that stood between me and some quality time with my iPad.

(If you were talking to me in the past few days, and wondering if you’re the person in question, let me assure you that you weren’t. It was someone else. Really.)

And, you know, that happens. At parties, some of us catch ourselves looking over the shoulder of the person we’re talking to, in case there’s someone we actually want to talk with nearby. A friend could be pouring their hearts out to us, and a stray anxiety could drift up from our subconscious long enough to distract us. Even when we give someone our full attention, we’re rehearsing what to say next or wondering how they’re reacting to what we just said.

All of which is to say, let’s cut devices a little slack. They have the reputation of sucking our attention away from other people, but it’s not like there isn’t plenty of competition for that attention already, devices or no devices. Hell, the Cro-Magnon probably had that problem. (“Ogg stalk mammoth for hours. Then mammoth turn and look at Ogg, and – hey! You not listening to Ogg!”)

And one of the nice things about a connected device is that it often connects us to others who aren’tin the room. There’s a terrific Ze Frank TED Talk where he projects a photo of a woman looking down at her iPhone and smiling. (You’ll find it around 6:25.) While this is the stereotypical image of someone zoning out of the real world, he points out that “life is being lived there, somewhere up in that weird, dense network.”

That said, it’s still possible to be a thoughtless jerk about these things, and I’m living proof. We’re still working out the etiquette and sifting through conflicting protocols. And as with nearly everything that really matters, it comes down to human connection.

Or high-velocity connections between pigs and angry birds. Those are fun, too.

How hacktivist of you

How hacktivist of you published on No Comments on How hacktivist of you

Originally posted to ReadWriteWeb

Agree or disagree with the DDoS attacks attributed to activists affiliated withAnonymous, they’ve put the word “hacktivism” squarely on the radar of the chattering classes.

I’ll cop to a kind of Pavlovian response to hearing “hacktivism”, because Alex wrote her doctoral thesis on the subject and for several months it damn near displaced “What’s Steve Jobs going to announce next?” as our primary topic of conversation. (Thank god for those iPad 2 rumours, or we’d be in danger of it happening all over again.)

I’m enjoying hacktivism’s time in the sun, but part of me knows it can’t last. Already I’m hearing commentators stretching its meaning so they, too, can be using the word du jour: “Meanwhile, Biffixcor restated their third-quarter earnings for the second time. That’s what I call hacktivism. Right, Carol?” “That’s right, Jim. Coming up, weather and traffic – with our hacktivist eye in the sky, Monty. We’ll be right back.”

2010 in review: Think of it as a raw club sandwich

2010 in review: Think of it as a raw club sandwich published on No Comments on 2010 in review: Think of it as a raw club sandwich

And that’s the final cartoon in my ret­ro­spective of 2010 in social media! I hope you’ve enjoyed it – and if you want, you can catch the whole thing in video. (Hey – did you check out the free 2011 calendar yet?)

2010 in review: Tumbld

2010 in review: Tumbld published on No Comments on 2010 in review: Tumbld

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the last of the individual cartoons today – but meanwhile, here’s the whole thing in video. (Hey – did you check out the free 2011 calendar yet?)

2010 in review: 140 characters, without possibility of parole

2010 in review: 140 characters, without possibility of parole published on No Comments on 2010 in review: 140 characters, without possibility of parole

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. (You may remember a sneak preview of this one from the weekend.)

I’ll be posting the last of the individual cartoons today – but meanwhile, here’s the whole thing in video. (Hey – did you check out the free 2011 calendar yet?)

2010 in review: A medium DDoS with extra cheese

2010 in review: A medium DDoS with extra cheese published on No Comments on 2010 in review: A medium DDoS with extra cheese

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the last of the individual cartoons today – but meanwhile, here’s the whole thing in video. (Hey – did you check out the free 2011 calendar yet?)

2010 in review: Delicious but indigestible

2010 in review: Delicious but indigestible published on No Comments on 2010 in review: Delicious but indigestible

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the individual cartoons all week – but meanwhile, here’s the whole thing in video.

2010 in review: WikiEEK!

2010 in review: WikiEEK! published on No Comments on 2010 in review: WikiEEK!

2010 in review: Facebook without Facebook

2010 in review: Facebook without Facebook published on No Comments on 2010 in review: Facebook without Facebook

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the individual cartoons all week – but meanwhile, here’s the whole thing in video.

2010 in review: Announcing that things are dead is dead

2010 in review: Announcing that things are dead is dead published on No Comments on 2010 in review: Announcing that things are dead is dead

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the individual cartoons all week – but meanwhile, here’s the whole thing in video.

2010 in review: You say goodbye, and I say hello

2010 in review: You say goodbye, and I say hello published on No Comments on 2010 in review: You say goodbye, and I say hello

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the individual cartoons all week – but meanwhile, here’s the whole thing in video.

2010 in review: Hiccups

2010 in review: Hiccups published on 1 Comment on 2010 in review: Hiccups

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the individual cartoons all week – but meanwhile, here’s the whole thing in video.

2010 in review: World Cup

2010 in review: World Cup published on No Comments on 2010 in review: World Cup

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the individual cartoons all week – but meanwhile, here’s the whole thing in video.

2010 in review: Palination

2010 in review: Palination published on No Comments on 2010 in review: Palination

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the individual cartoons all week – but meanwhile, here’s the whole thing in video.

2010 in review: Google Instant

2010 in review: Google Instant published on No Comments on 2010 in review: Google Instant

Here’s the next cartoon in my ret­ro­spective of 2010 in social media. I’ll be posting the individual cartoons all week – but meanwhile, here’s the whole thing in video.