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Do I have to draw you a picture?

Do I have to draw you a picture? published on 3 Comments on Do I have to draw you a picture?

First posted on ReadWriteWeb

Where the hell did all the infographics come from, anyway?

One moment they’re relegated to the pages of USA Today, enlightening people about such burning issues as How is America getting to the mall today? (private auto, 57%; public transportation, 25%; foot or bicycle, 12%; part of a marauding mob of looters, 4%; taxi, 2%).

The next, they’re everywhere. (Followed immediately by a flood of “Why your brand needs to use infographics NOW or face the boiling wrath of empowered customers” blog posts.)

And of course, hand in hand with the infographic is its evil counterpart, the pseudoinfographic. You can identify a pseudoinfographic through several distinguishing features:

  • The word “infographic” appears prominently on it, often more than once.
  • The images don’t add any additional information.
  • Oh, look – there’s the word “infographic” again on the bottom.

Why the sudden rise of infographics? Have Edward Tufte and his followers encoded some form of subliminal infographic indoctrination into their now-ubiquitous data visualizations? Has the rise of online video challenged static text to come up with new, more engaging forms? Or is our collective unconsciousness making a last, desperate attempt to save the tl;dr crowd from its own impatience?

Whatever the reason, it seems the answer to every communications challenge at the moment is “Create an infographic!”

Fortunately, there are some great ones out there. The best of them actually do fill a need, illustrating information visually and making complex ideas easier to grapple with. (Please, feel free to share your favourites in the comments!)

Plus ça change, plus c’est différent

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Another week, another massive change to Facebook. I’ve done the developer workaround to get Timeline added to my profile, and now I have to plow through several years of my life to remove hideously embarrassing incidents lend some coherence to it.

And listen, I’m all in favor of them innovating and offering amazing new features to their users. I haven’t decided whether I actually like Timeline yet, but I’m impressed as hell with what they’ve done with it.

That said, hold up, guys. Being a Facebook user these days is like being a hamster belonging to a five-year-old who lives on a diet of Froot Loops and espresso, and has a limitless supply of Habitrail parts: “What the hell… my water bottle was right herea second ago! And the food pellets… what do I click to get to the damn food pellets?!” Before you know it, you have to supplement their diet with Rativan.

Take a breath, Facebook, and let the community catch up.

Ethics, metrics and just plain icks

Ethics, metrics and just plain icks published on No Comments on Ethics, metrics and just plain icks

Originally posted on ReadWriteWeb

The web has redrawn a lot of ethical boundaries over the past few years. The ongoing debate over Michael Arrington and whether journalistic ethics from the pre-Internet era should apply today is only the latest in a flood of dilemmas, quandaries and fine-how-do-you-dos. And every time I start thinking something’s nice and simple on the ethics front, a new wrinkle emerges.

Like email marketing. I’d thought the day had been carried long ago by supporters of double-opt-in: where you sign up on a web site, then click a link in an email to activate your subscription. That’s as opposed to single-opt-in, where you submit an email address, and the flow of thinly-disguised ads valuable information begins. Or zero-opt-in, which is more commonly known as spam. (Unless you have permission through some other channel. No, “vibes” or “a feeling they’d like to hear about this great offer” don’t count.)

It turns out I was wrong: single-opt-in still has its loyal partisans. Their core argument often boils down to convenience and effectiveness in list-building: many people never click that confirmation link. Then again, it’s hard to say how much of that is because people miss the confirmation emails, because they can’t be bothered clicking… or because someone submitted their email address without their permission. (More on that in a sec.)

You could see that argument as self-serving: “because it improves my metrics” doesn’t exactly radiate moral suasion. But the flip side is convenience for the subscriber: being able to sign up for something with a minimum of fuss and bother.

Problem is, there are plenty of people (and bots) plugging fake or unauthorized email addresses into sign-up forms. I know, because I see it happen on my company’s own newsletter form… and because I keep seeing email marketing pieces from reputable companies piling up in our catch-all email account, with made-up user names. And for a user who has been signed up without their knowledge, there isn’t much difference between receiving a piece of single-opt-in email and spam.

Which means a new ethical question: does convenience for the users who want to subscribe outweigh the inconvenience to those who get signed up involuntarily?

Complex, no? And yet from these conflicting arguments and competing moral positions, one crystal-clear conclusion emerges: If you want a job with real growth potential, you could do a lot worse than becoming an ethicist.

The speckless sky, 10 years later

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In Vancouver, BC — thousands of miles from Ground Zero, the Pentagon and a field in Stoneycreek Township — you couldn’t see any outward sign that something unusual had happened on the morning of September 11, 2001.

Except for one thing. The sky was empty. Nothing flying in or out of YVR, no contrails far overhead threading their way to Asia. I thought that day of Jane Siberry‘s song “One More Colour”, and how her stream of beautiful, peaceful imagery culminated in “the speckless sky”… which was suddenly one of the scariest things I had ever seen.

For days afterward, I looked up to that sky with fear, wondering when the next attack — the one that media commentators kept warning was quite likely — would come, and whether people I loved might be the next targets.

I also turned to the Web. I had begun blogging that spring, and following the emerging political blogosphere quite a while before that. And as deserved as blogging’s reputation for hyperventilation might be at times, this was where I first saw widespread signs of people getting a larger sense of perspective.

For months after 9/11, bloggers led much of the mainstream media in putting the attacks into some kind of context — which, for me, meant asking questions about the headlong rush toward security at the expense of civil liberties, human rights and, at times, basic decency.

I’m thinking today of how the conversations I had back then, online and offline, helped me to distinguish between terrors that are largely fantasy, and those dangers that are all too real. The social web helped many of us move beyond fear, to find our own new normal.

Well said

Well said published on 1 Comment on Well said

Between TED talks, the wild popularity of PechaKucha and the multi-million-view results for such videos as Steve Jobs’ 2005 commencement address at Stanford, there’s good reason to think we should be entering a new Golden Age of Public Speaking.

(That’s as opposed to what it would replace, the PowerPoint Age, which probably isn’t so much golden as some alloy of tin, plutonium and urinal pucks.)

Yet awful presentations still seem to be alive and well (if “well” is the word), including in the tech sphere. And there’s a beast I’ve noticed emerging: the really well-delivered godawful speech.

The speaker engages! Makes eye contact! Moves purposefully about the stage! Projects themselves throughout the room! And powerfully, magnificently presents bad, bad content: a laundry list of features or cases. Vague generalities about the obvious. Meandering anecdotes that never really lead to a point.

Maybe it’s because people have learned the wrong lessons from the best TED videos (“Ooooh! It works because she paces across the stage!“). Or they’ve spent all their time trimming the words from their slide decks and replacing them with compelling iStockPhoto images, without asking what message those slide decks are trying to get across.

Great speeches and presentations work because they’re focused on a single message, because they connect with their audience at an emotional as well as an intellectual level, and because they couple dramatic narrative with surprise. If enough of us can hit those marks — even if our delivery is just north of adequate — we’ll be well on our way to that golden age.

Happy birthday, Guy Kawasaki

Happy birthday, Guy Kawasaki published on No Comments on Happy birthday, Guy Kawasaki

This is from an event I cartoon-blogged a while ago where Guy Kawasaki spoke. The organizers nixed it (and they were right) because they didn’t want to single out one speaker over the others. But I thought he was terrific; I’ve wanted an excuse to post it for a while; and so here it is.

Guy, happy birthday, and thanks for all the inspiration, ideas and – of course – enchantment.

Updated: Guy’s hoping to get to 57,000 followers today (his 57th birthday) on Google+. Why not help make it happen?

 

The i of the hurricane

The i of the hurricane published on 2 Comments on The i of the hurricane

This special bonus cartoon is for everyone out East who’s drying off, mopping up or wringing out. (I held off on posting it until it was clear this wasn’t going to be a Katrina-level disaster.)

Steve Jobs' black turtleneck hangs next to Gretzky's hockey sweater

Retired

Retired published on No Comments on Retired

Originally posted on ReadWriteWeb

Not only did he skate to where the puck was going to be, he reshaped the rink, redefined the arena… and replaced the puck with the Mighty Mouse.

The debate will rage for a long time over what piece of technology best encapsulates Steve Jobs’ influence on our world: The iPhone? iPod? iMac? iPad? OS X and Aqua? But I’m going to argue for something a lot more low-tech: the turtleneck.

That, to me, captures the excitement Jobs both conveyed and sparked in others over his vision. It wasn’t just another gadget or a feature or an online service; it was his ability to say This can help you change things.

I don’t share the whole of that vision, but I’ve shared his excitement many, many times. (It takes no effort at all to conjure the memory of watching the simulcast from the Stevenote that announced iTunes and the larger digital hub vision… and my breathless call home to share the news with Alex.) And in the face of an often-jaded Silicon Valley, Jobs could consistently elicit gasps.

Every indication suggests Steve Jobs is now on a very difficult road. I wish him well. And I thank him for those moments of astonishment and wonder.

Don’t make me come in there.

Don’t make me come in there. published on No Comments on Don’t make me come in there.

Originally posted on ReadWriteWeb

This one was prompted by a conversation in Google Circles about how certain people weren’t circling certain other people, and how scandalous that was.

Oh, for god’s sake. As Shortpacked! cartoonist David Willis would put it, this is so babies.

If a friend of yours hasn’t circled you, and it’s bothering you, how about asking them why? Write an email, pick up the phone, ask them to coffee.

Apart from “They don’t really like me, and are just pretending they do, and oh, Christ, it’s high school all over again,” here are five reasons people you know might not have circled, followed, friended or buddied you yet:

  • They’re just getting started, and haven’t systematically added their friends yet. Including you.
  • They’re being very systematic, and they’re only adding their closest friends so far. Or a few folks from work.
  • They’re using this network for a specific purpose, like keeping in touch with family, or colleagues.
  • They did follow you, but the network dropped you from their list. Twitter’s notorious for this.
  • Your posts on this network have put them off for some reason. Hey, it happens; you can’t please everyone. (See comment threads on ReadWriteWeb for confirmation.)

Points one and two just need you to have a little patience. Point three, acceptance. Point four, a polite (private) inquiry can do the trick.

For point five, look back at your last several posts to be sure they really do reflect the kind of value you want to offer your friends and followers; if not, adjust as necessary.

And if you’ve never considered what kind of value you’re offering people, get used to wondering why they aren’t following you.

(two people about to bury a body) This is the last time. After this, we're even for the time you lent me that dongle I needed for my presentation.

Friends in Need

Friends in Need published on No Comments on Friends in Need

Originally posted on ReadWriteWeb

A very few experiences can give you that feeling of the cold, icy hand of mortality taking hold of your gut and squeezing hard. An oncoming vehicle pulls into your lane at high speed. Your airplane’s pilot asks you to assume the crash position, and there’s a quaver in his voice.

Or you unzip your bag just before your presentation, and realize you don’t have the adapter you were so sure you’d brought. Oh, and your battery? Drained. And your power supply? You can picture it sitting on your hotel room desk even now.

That’s when the real heroes step forward: the ones who never leave home without a spare power bar, a powered USB hub, and about two-thirds of the Griffin Technology and Belkin catalogs in their backpacks.

Anonymously ever after

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With all the recent discussion over identity and anonymity online, I suppose this is probably the right time to tell you that I am, in fact, not Rob Cottingham.

He and I met shortly after he completed his journalism studies in 1988. I was, at the time, being pursued by creditors who were in the, let’s say, unregulated financial sector.

Our paths crossed in a campus bar, where we remarked on our uncanny resemblance to each other. After a few drinks, I was able to persuade him it would be kind of a lark to switch identities just for a few days; I told him I was an audio hobbyist and could finish a radio piece he was working on in no time, and that he could take on my daytime job of reviewing luxury hotels.

He jumped at it, not realizing that my job was – of course – a complete fiction. The last I saw of him, he was leaping from the roof of one OC Transpo bus to another, pursued by three large men with crowbars. I understand he was living under an assumed name in Bucharest a few years after the fall of the Ceaușescu regime, but apart from that I have no idea how he made out.

I suppose that, from now on, you should call me by my real name, George Clooney.

Ahh. Feels good to get that off my chest.

Not what we meant by “mobile”

Not what we meant by “mobile” published on No Comments on Not what we meant by “mobile”

Originally posted on ReadWriteWeb

I’m on holiday this week, which means either I set up this post in advance, or I’m taking time out from Anaconda Wrestling Fantasy Camp to get it out to you.

Either way, you should feel terribly flattered.

The Sharaohs of Ancient Egypt

The Sharaohs of Ancient Egypt published on No Comments on The Sharaohs of Ancient Egypt

It isn’t hard to find people willing to make absolutely firm predictions about technology and social media, each one asserted with total certainty. Facebook will be around forever, and Google+ is doomed. Google+ is the future, not only of social networking but of human evolution. Google+, Facebook and Twitter are all doomed, and within a year we’ll all be communicating exclusively through Ping.

Some predictions are extrapolated from data, drawn from careful observations of long-term trends, and inferred from past patterns and outcomes. Those, though, aren’t the ones that get the blood pumping and the retweets flying; the predictions that really get arguments going are the ones grounded in sheer opinion.

In the interests of provoking traffic discussion, I’m trying to get better at pulling vast sweeping predictions out of thin air, and delivering them with unshakeable confidence. But it’s been a while, and I’m still feeling a little burned over my forecast that 2008 would be the Year of Everyone Speaking Esperanto in Second Life.

Baby steps, then: I hereby predict that I’m going to keep working on improving my drawings of pith helmets.

Brains and balance sheets

Brains and balance sheets published on 1 Comment on Brains and balance sheets

I drew this week’s cartoon on my iPad, in a plane, at 37,000 feet. I penciled it, inked and colored it all in the confines of an economy-class seat, which experienced air travelers know has now shrunk to the size of a Scooby-Doo lunch box.

We’re now accustomed to digital miracles. High-speed, jaw-dropping graphics on a cheap gaming platform? Been there. The video projector that sits in the palm of your hand? Old news. Casual 10-way videoconferencing? Thanks, Google. (Now what else have you got?) A massive personal catalog of music you can access from nearly anywhere you’re likely to go today? Apple is about to deliver it,and they’re playing catch-up to Google and Amazon.

A few years ago, The Onion created a front page supposedly from July 1969 that read “HOLY SH*T – MAN WALKS ON F*CKING MOON”. I’d like to buy that and hang it next to my drawing tablet, just to remind me that these walking-on-the-moon moments happen now pretty much every day.

No, not Apollo-level engineering triumphs or half-million-mile moon missions. But things that would blow not just our ancestors’ minds (flying at hundreds of miles an hour!) or our grandparents’ (a powerful computer you can carry in a bag!), but our own, just a few short years ago.

These are the days of miracles and wonder (and Paul Simon hadn’t seen the Web when he wrote those words 25 years ago) and every once in a while, it’s worth taking the time to look at the latest new development not just with acquisitive glee, but with a little awe.

By the way, here’s the cognitive surplus explained, in Clay Shirky’s TED talk:

Let those who worship evil’s might / Fear my legal team

Let those who worship evil’s might / Fear my legal team published on 1 Comment on Let those who worship evil’s might / Fear my legal team

First posted on ReadWriteWeb

If the minions of Satan ever want to seize your soul, they don’t have to trick you into signing it away in exchange for untold wealth, fame or a sneak peak at Uncharted 3: Drake’s Deception.

All they have to do is tuck a provision into the iTunes user agreement. Something like “The Licensed Application and related documentation are ‘Commercial Items’, as that term is defined at 48 C.F.R. §2.101, consisting of ‘Commercial Computer Software’ and ‘Commercial Computer Software Documentation’, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. You further agree that your immortal soul, and all derivative works thereof, are the sole property of the Dark Lord.”

(Facebook would work, too. But iTunes has achieved special notoriety because its terms and conditions are extraordinarily long. Not excessively long, according to a CNN analysis. But long enough to occupy a pretty big chunk of Richard Dreyfuss’s time.)

But you know what? That’s how it ought to be. User agreements should be interminable, impenetrable and indecipherable, because:

  • The online economy is the only one that actually seems to be working at the moment.
  • The legal and business environment most online companies operate in demands that they impose outrageously sweeping conditions on users.
  • If we knew just how much of our freedom, privacy and personal autonomy we were surrendering, we might opt out. And at the very least, it would depress the hell out of us.

It would be the height of irresponsibility for companies to come clean with users about just how draconian those terms of service are. They would threaten both the fragile economy and the even-more-fragile public mood.

So it’s our economic and social duty not to read too closely. Instead, scroll down as quickly as you can, click “I Agree” and enjoy that brief whiff of brimstone.


When I first wrote the caption for this cartoon, it read Repeat after me: “In brightest day, in blackest night, no evil shall escape my sight, subject to the terms and conditions in the attached user agreement.” But a quick bit of focus testing revealed that hardly anyone got it, because so few people recognize the Green Lantern oath.

Honestly. What are they teaching in schools these days?

Updated: Angus, just for you:

 

Google, plus or minus

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Cartoon originally posted to ReadWriteWeb.

In the words of anyone in a suspense film or TV show who’s ever broken into a computer system, “All right, I’m in.”

In this case, “in” means I have a Google+ account. The windows for creating one keep flicking open and then slamming shut; you have to leap with cat-like reflexes and then do one of those cool shoulder-roll-into-a-crouch moves when you land. (Fine, I’ll stop with the action tropes.)

Some quick impressions:

  • Part of the genius of Google+ is the way it acts, not as a walled garden, but as connective tissue for services you may well be using already. (And one of its chief limitations, at least so far, is the way it doesn’t do all that much to connect whatever non-Google services you’re also using.)
  • It’s not immediately clear how the +1 button interacts with your activity stream. Why is there a +1 button on my own posts? Why isn’t there one on items in Sparks?
  • I love how focused it is on creating circles of friends and contacts. And it makes me think folks may want to revisit Alex’s post on using Twitter lists to keep you connected to the people who matter most before they dive into Circles.

Are you in yet? Any thoughts?

Yeah, you’re a real riot

Yeah, you’re a real riot published on No Comments on Yeah, you’re a real riot

Cartoon originally posted to ReadWriteWeb

Last week’s post-Stanley-Cup riot in downtown Vancouver was devastating to the city’s spirit, but there’ve been some bright spots – not the least of which was the number of people who came forward the next morning to help with the cleanup.

But there was also some online cheer to be found, some of it from the people closest to me. Here are a few examples:

As someone who tweeted my share of smart-ass comments over the course of the night, I’m acutely aware that some very serious stuff was unfolding. But all of this reminded me of the role that humour can play in keeping emotions from boiling over, and helping us cope with the ugliness the world sometimes throws at us.

Please, Not Another Banner Year

Please, Not Another Banner Year published on No Comments on Please, Not Another Banner Year

There are times when it seems like the economics of the web seem to boil down to:

  1. Find some white space on your site.
  2. Fill it with an ad.
  3. There is no number three. Check out these great discount air fares!

It starts innocently enough, with a few AdSense text placements. But before you know it, you have one of those Flash-based monstrosities lurking in your sidebar – the kind you don’t dare roll over, because if you do it spawns some demonic window that extends outside the boundaries of your monitor and knocks over furniture in your family room, while playing The Macarena at 130% volume.

It’s kind of nice, then, when a player in the — oh, god, what do we call it nowadays? ah, yes: the content industry — manages to come up with a revenue stream that’s a little more win-win than just hurling ads in readers’ faces. This week I stumbled across The Washington Post’s Master Class series: online courses that put the expertise of Post writers at your disposal.

It launched last month, and the tuition fees aren’t small; they’re along the lines of what you’d pay for a decent continuing ed class at your local college or university. That puts them in a different price bracket from most of the approaches I’ve seen newspapers take to finding a new source of income, like subscriptions or pay-per-article fees.

I wish them luck. Anything to avoid another banner ad.

 

 

Alternate version of cartoon with @biz

Caption contest winner: congratulations, Abhiroop Basu!

Caption contest winner: congratulations, Abhiroop Basu! published on No Comments on Caption contest winner: congratulations, Abhiroop Basu!

Congratulations to Abhiroop Basu. It was a tough field, but he narrowly edged out Jon Seymour’s “The consequences of failing to switch your device to flight mode prior to take off.”

A few other great entries from Noise to Signal’s readers:

  • Jess Sloss lends a new urgency to rickrolling with “Never gonna give you up, never gonna let you down.”
  • Mary Skiba-Lofy’s warning will probably resonate with Amazon S3 customers: “Who knew cloud computing could be so hazardous????!!?”
  • Tim McAlpine has a sinister take on Twitter’s recruitment strategy: “Twitter continues buying spree. This time going beyond apps with the recent acquisition of both @scobleizer and @guykawasaki. Is @ladygaga next?”
  • John Erle Mundle gives us LOTR 2.0 with “Ring destroyed. Mount Doom in ruins. Can’t wait to see the Shire. Strange urge for strawberries and cream. #hobbitsftw”
  • Speaking of literature, Boris Mann evokes the white fail whale with “Call me @Ishmael”.
  • And in a similar vein, Boyd Neil gives us a fervent “Don’t *Fail* me now”.
  • Tris Hussey has a little career advice: “To my friends who thought being a social media consultant was for the birds…”
  • Mike Fitzsimon offers “Mums are right. Who knew? RT @KathysMum: Kathy, you are getting so carried away by this Twitter thing”.

And finally, via email (because he – gasp! – isn’t on Facebook), Eric Andersen submitted four grin-inducing suggestions, including this one:

“Wait,” Bob tweeted, “The Twittersphere is *between* the stratosphere and troposphere?”

Thanks so much, everyone, for the entries! And my thanks to Jordan Behan and Strutta for letting me take their Facebook contest platform for a spin.

Updated: Abhiroop blogs, “perhaps I should have put @biz instead of ‘Biz Stone'”. POOF!

Alternate version of cartoon with @biz

Did I just say that out loud?

Did I just say that out loud? published on 1 Comment on Did I just say that out loud?

Originally posted on ReadWriteWeb.

In a week where U.S. news coverage was dominated by an inappropriate tweet from a congressperson’s Twitter account, maybe it’s worth taking a moment or two to think about your own personal social media policy. (Alex has a great post about family social media policies, by the way.) What are you doing to avoid landing in the same soup that Rep. Anthony Weiner has been sloshing around in for the past several days?

For instance, do you consciously avoid tweeting or blogging after you’ve had a few drinks? (I’ve had an idea for a smartphone breathalyzer. Blow anything over 0.08%, and it wouldn’t let you tweet. Or, optionally, it switches you over to a special Twitter account you’ve created that consists only of drunk tweets.) Do you have a policy of running anything that seems iffy past a trusted colleague or a loved one?

Do you ensure all of your social media profiles are protected by secure, complex passwords? Disable all post-by-email functionality? Require background checks and kill-chip implants for anyone who ever touches your logged-in devices?

Or is the occasional I-can’t-believe-my-elected-representative-just-tweeted-that (or I-can’t-believe-my-favorite-clothing-designer-just-tweeted-that) the price we pay for a free-wheeling, spontaneous Web?

Command, control… and cake!

Command, control… and cake! published on No Comments on Command, control… and cake!

Originally posted on ReadWriteWeb.

Herein, a brief rant. It may be bubbling up from the fact that I’m 48 today, and therefore approaching curmudgeon status. It may be from the past week’s news: an eG8 summit that looked more like a circling of wagons against the open Web; an attempt in Washington to conscript DNS into the intellectual property wars.

Whatever the cause, I’m entering my 49th year with a deep, burning anger over the forces arrayed against the open Web.

The open Web is under assault from hilariously broad and ill-conceived patents; from the push to hand conversation and online identity over to closed, unaccountable platforms; from the incessant effort to separate the network capacity into first-class and economy; from the narrow view of the Internet as a means of delivering entertainment and extracting credit card and marketing information…and from much more.

I’m not going to say the open Web is the greatest creation in human civilization…but it’s one of them, right up there with antibiotics, written language and  Better Off Ted. Yeah, we use it for LOLcats and Farmville, but we also use it to bring people together in ways our ancestors could never have dreamed of, to achieve feats of collaboration, conversation and creativity that constantly push new boundaries of ingenuity and impact.

Sometimes that impact is commercial or economic; sometimes it’s social or civic; sometimes it’s artistic or expressive. Or technological. And even when you strip away the layers of hype and evangelizing, you’re still left with something breathtaking…and worth fighting for.

End rant. Cue cake.

Happy 4th birthday, Noise to Signal!

Happy 4th birthday, Noise to Signal! published on 4 Comments on Happy 4th birthday, Noise to Signal!

Today is Noise to Signal’s fourth birthday. On May 27, 2007, I scanned and posted the first cartoon I’d published in years… and I haven’t stopped since.

The cartoon’s changed a lot since then. I used to rough out a cartoon in pencil, draw it in ink, scan it in and retouch it. Today my workflow is most always all-digital. And my iPad is now my tool of choice for sketching ideas on the fly. (Thank you, SketchBook Pro.)

What hasn’t changed is what makes drawing Noise to Signal so satisfying: the response it gets, and the conversation it generates. I owe a hell of a lot to the folks who’ve encouraged me along the way: friends, fans of the cartoon, and the great folks at ReadWriteWeb who’ve been running it since Noise to Signal was barely a toddler.

You’ve all helped make this one of the most worthwhile things I do. Thank you.

And by the way, here’s that first cartoon:

(woman on phone) It's nothing personal. It's just that I'd rather be with someone who's more like a blog than a wiki.

#TombstoneTuesday will return in “Never Say Tombstone Again”

#TombstoneTuesday will return in “Never Say Tombstone Again” published on No Comments on #TombstoneTuesday will return in “Never Say Tombstone Again”

Only four days until Noise to Signal’s fourth birthday – which, if memory recalls, is traditionally the Wacom-21″-Cintiq birthday.

No? It isn’t? It’s the half-eaten-Snickers-bar birthday? *sniff* I’ve been cruelly misinformed.

Workaround

Workaround published on 1 Comment on Workaround

I usually like being at airports. The kid in me loves the big planes taking off and landing; the grownup in me likes the chance to sit down and get some work done uninterrupted in a big, bright area.

And in more and more airports, I can do it with free, fast WiFi. Enough of the airports (and coffee shops, and hotel lobbies, and restaurants, and…) that I visit have free WiFi, in fact, that I’ve started to take it for granted.

So last week, when I cleared security at an international airport and popped my laptop open with two hours before my flight boarded, I was thrown when I saw a login screen that demanded payment. And not just a token payment, either: they wanted $10 for an hour’s connection.

Now, I’m willing to acknowledge an over-developed sense of entitlement on this score. WiFi isn’t free, and if I’m not paying for it, then travellers who don’t use WiFi will probably be subsidizing me. (As opposed to, say, offering bathrooms, which are a universal need, except for those who have superhuman bladder control.) But $10 an hour?

I turned to my Twitter amigas and amigos for some sober second thought on the issue. Here’s a sampling of what they said:

[blackbirdpie url=”http://twitter.com/#!/doriantaylor/statuses/71342290643337216″]

[blackbirdpie url=”http://twitter.com/#!/BlackDogBrand/statuses/71342353666932736″]

[blackbirdpie url=”http://twitter.com/#!/peterscampbell/statuses/71346196760895488″]

[blackbirdpie url=”http://twitter.com/#!/Shatankiawaz/statuses/71364086939660290″]

[blackbirdpie url=”http://twitter.com/#!/Ducksburg/statuses/71527280966500354″]

As for me, I finally hit on a solution that bypasses the whole issue:

[blackbirdpie url=”http://twitter.com/#!/RobCottingham/status/71343422572728321″]


A big thanks to Alexandra Samuel, Tris Hussey, Lauren Bacon and David Eaves for their honest and highly useful feedback on the cartoon.


Hey, have you entered the caption contest yet? You could win two signed prints and a lovely mug. The contest closes in two days!

Roadblock

Roadblock published on 1 Comment on Roadblock

Every organization seems to have at least one Dr. No: someone whose role in life appears to be to come up with a dozen reasons not to proceed with an intriguing idea… or even to explore it further.

That’s true in even the most traditional fields, but if you’re working in an emerging field like social media, you probably run into it constantly. And you may have learned such strategies as…

  • apologizing after the fact instead of asking for permission beforehand
  • keeping your project under the radar until the organization is so invested in it that they can’t back down
  • cultivating allies of greater or equivalent rank, who can defend your project against the slings and arrows of outrageous nay-saying
  • seething silently, venting anonymously to other social media or tech types online, and biding your time until your Negative Nelly or Quarrelsome Quentin retires
  • freshening your resumé, trolling LinkedIn and hoping to find green(light)er pastures elsewhere.

Or you could do something completely insane: getting to know what makes your nemesis tick, identifying the fears or doubts that keep them up at night, and addressing them. In short, you could engage with the enemy honestly and try to bring them around to a more positive outlook. (And if that doesn’t sate your lust to avenge a beloved cancelled initiative, you can always reflect on what Abraham Lincoln supposedly said about destroying your enemies by making them your friends).

Best-case scenario: you gain a supporter. Worst-case scenario: they win you over to their bleak, despairing view of the world. In which case, at least you can while away the hours… by finding reasons to say no to other people’s projects.


Hey, folks: have you entered the caption contest yet?

#nv11 toonblogging: Online defamation (not actually a how-to guide)

#nv11 toonblogging: Online defamation (not actually a how-to guide) published on No Comments on #nv11 toonblogging: Online defamation (not actually a how-to guide)

Another solid session, this one on keeping your legal nose clean. Many thanks to Gillian Shaw, Patricia Graham and Marko Vesely (and best wishes to Jon Newton for a speedy recovery).

#nv11 toonblogging: Controversy

#nv11 toonblogging: Controversy published on 4 Comments on #nv11 toonblogging: Controversy

Just got out of the Controversy panel at Northern Voice 2011. As you might expect, it was pretty lively and a lot of fun. One thing that distinguishes it from nearly every other social media panel I’ve attended, oh, ever: the discussion, among the panelists and with the audience, was almost completely among women. (Smart, articulate women, I might add.)

The panel: Rebecca Coleman (http://www.rebeccacoleman.ca), Kazia Mullin (http://kitchentablemarketing.ca/) and Lorraine “raincoaster” Murphy (http://www.raincoastermedia.com).

#nv11 toonblogging: April Smith and the heart of the city

#nv11 toonblogging: April Smith and the heart of the city published on 1 Comment on #nv11 toonblogging: April Smith and the heart of the city

Northern Voice 2011 kicked off this morning with a keynote from blogger, citizen journalist and social media professional April Smith, co-founder of AHA Media. She spoke about helping residents of Vancouver’s Downtown Eastside to tell their own stories through social media, documenting the area’s daily life, and her own story.

But “Pin the Tail on the Genius” will get you kicked out.

But “Pin the Tail on the Genius” will get you kicked out. published on No Comments on But “Pin the Tail on the Genius” will get you kicked out.

My wife and Social Signal co-conspirator Alex turned 40 last week… and, fittingly, spent a lot of the day in an Apple Store:

When May 5th arrived, we dropped the kids at school and headed directly to the mall. I was directed to a blue-shirted Apple staffer and handed over my shattered iPhone.

….By the time we left, we’d been in the Apple store for a couple of hours and knew the names, ages, blogging platforms and career aspirations of half the staff.

That’s just the beginning of a tale of crime, heartache and adhesive protective film that will have you hugging your iDevices close to you. Go read.

Caption contest!

Caption contest! published on

See that cartoon? Does it seem to be missing a certain something… something your brain is already trying to invent for it? Like a caption?

Excellent. Because it’s time to have some fun… and maybe win a little something for your desk (or cubicle/home office/area of the sewing table that isn’t currently being used for sewing).

The fine folks at Strutta – a Vancouver-based contest platform – called me up to see if I’d like to run a caption contest using their Facebook product. In return, I’ll blog about my experience (warts and all*).

To enter, just suggest a caption (over on the N2S Facebook Page). And if yours tickles me the most, you win:

  • a signed print of this cartoon with your caption on it
  • and a signed print of any cartoon you like from the Noise to Signal oeuvre
  • and a mug of your choice from the Noise to Signal store.

That’s two prints and a mug – easily enough to render the most sterile and unpleasant working space downright livable.

So enter away! The contest runs through May 25th, and I’ll announce the winner soon afterward. Head over here to enter.


* Side effects of Strutta do not include actual warts.

Legacies

Legacies published on No Comments on Legacies

Okay, so my mother wasn’t in any position to leave me a social graph in her will. When she died in early 2004, Friendster was the domain of the young’uns, MySpace was barely out the door and Facebook was still a month from launching.

But for someone who never saw used the word “friend” as a verb in her life, Mom taught me an awful lot about social networking.

Things like being of service, and giving instead of taking. Mom volunteered on everything from the local community association to the church. (It got to the point where someone witnessed a break-in at our home – the burglar walked in through the unlocked front door – and thought nothing of it except “Poor JoAnne; people aren’t even bothering to knock any more when they walk in with more work for her to do.”)

Or like offering something of value when you invite people over. Mom would cook and bake for days before a party, stuffing the fridge and freezer with a parade of treats that would then reappear, tray by delicious tray, over the course of the evening.

Or like finding a niche and filling it. When they moved to a small rural community, one where news coverage was next to non-existent, Mom and Dad started a local newspaper. It was a labour of love, not profit; a month where their revenue exceeded their printing and distribution costs was a pretty good month. But they kept it going for years.

And when I’m having my greatest impact online, it’s almost always when I’m doing one of those things I saw Mom do so often in the offline world.

And while she didn’t have analytics to track their progress, or an ROI measurement strategy so she could tell if what she was doing was worthwhile, she did have a clear reward for her efforts: a large, broad circle of friends. As Mom and Dad’s kids, we were often beneficiaries of the goodwill they earned, with warmth and friendliness automatically extended to us by virtue of our parents’ contributions. And toward the end of their lives, when they had to draw on that community more than they were able to give to it, those people were there for them.

What did your mother teach you about social networking?

 

 

#tombstonetuesday for gamers

#tombstonetuesday for gamers published on No Comments on #tombstonetuesday for gamers

Wow… on a sudden whim I searched on “spirituality” and “video games”, and came up with 45 million hits. Some of these are of the “zap the temptations before they reach the sinner!” Flash-game variety, but others delve a little more deeply and meaningfully into the subject.

And no wonder. Between multiple lives, higher powers, predestination and the creation of evanescent world where we live brief lives before returning to this one, video games raise a lot of the Big Looming Questions.

From this, we can conclude that

  1. Cheat codes are blasphemy.
  2. That moment when your game controller just doesn’t seem to work on your avatar is probably free will in action.
  3. Every time you reboot your platform, you’re causing an apocalypse.

Online offences

Online offences published on No Comments on Online offences

Originally posted on ReadWriteWeb

Today is election day in Canada (and to any of my fellow Canucks thinking of giving the ballot box a miss this time, maybe give Derek Miller a read).

Most of the discussion I’ve seen online has been relatively polite, even muted, with only a few lapses into Godwin’s Law territory. The same holds true, for the most part, for the campaigns; none of the relatively little mud being flung has stuck. (Arguably, that’s because the worst of it was thrown in the months leading up to it.)

But one place where passions have flared has been Canada’s law barring the publication of election results from one part of the country before the polls have closed in points west. In years gone by, that prohibition has been relevant only to the broadcast media. But in the social media era, suddenly anyone with a Twitter or Facebook account is subject to those same restrictions… and a lot of them don’t like it.

Elections Canada has said that tweeting election results from, say, St. John’s, Newfoundland before the polls close in Nanaimo, British Columbia would contravene Section 329 of the Canada Elections Act (a provision dating back to 1938). That would expose them to a fine of up to $25,000 — but not, as some overheated news reports have suggested, jail time. The only Internet user ever convicted under that law to date, a blogger, was fined $1,000.

All of this has caused a flurry of tweets under the hashtag #tweettheresults and pledges to challenge the law by tweeting early returns on Monday night. (Full disclosure: my wife Alexandra Samuel and our friend and colleague Darren Barefoot have created a site aggregating those tweets,TweetTheResults.ca.)

Supporters of the law (including the Supreme Court of Canada, in the case of the unfortunate aforementioned blogger) point out that there’s an important public policy reason for it: to ensure that people in all parts of the country vote on a level playing field. West Coast voters shouldn’t get discouraged when elections are already decided before they’ve had a chance to vote, and nor should they have more information about the likely composition of Parliament before deciding which party’s candidate to send there. And they suggest that tweeting the results before 7 p.m. Pacific Time is a pretty self-indulgent, frivolous thing to do.

I actually agree with the first point. But not the second.

Conversation about election results, in real-time, as they start coming in, is more than just kibbitzing about who should have won at Regionals in Glee. This is about a shared experience, discussed and hashed (and hash-tagged) over. We talk about those results and what they might mean to us because they matter… and to anyone who has become concerned over the decline in people’s trust of electoral politics over the last decade or two, that has to be an encouraging sign.

Instead of supporting the legitimacy of the vote and its outcome, banning them as a topic of discussion — at the very time when they’re most salient to people — can only undermine it.

And in a real-time world, saying you’re suspending freedom of expression for just a few hours doesn’t cut a lot of ice. Yes, of course we’re a long way from police officers busting down doors and demanding you step away from your Android with your hands above your head. But it would be a mistake to think that’s the only level of infringement that matters.

With that in mind, here’s the special Canadian 2011 Federal Election version of the cartoon:

#TombstoneTuesday

#TombstoneTuesday published on No Comments on #TombstoneTuesday

Not sure why, but a spate of these have occurred to me. So, Tuesdays just got a little more morbid around these parts.

The silver lining

The silver lining published on No Comments on The silver lining

(Originally posted on ReadWriteWeb)

This one’s for the engineers, the programmers, the database administrators, the sysadmins, the networking gurus, and the rest of that army of people that gets deployed when a major outage happens.

While the rest of us grouse that we can’t check in at our local haunts, or log on with our Twitter app of choice, or vote a story up or down on Reddit – or even do something a little more directly tied to social or economic productivity – those folks are working brutal hours under intense pressure to get everything back up again.

And while we’re firing off #fail hashtags and loudly musing about how we’re seriously considering competitors and alternatives, they’re closing off issues, squashing bugs, rooting out corrupted files or finding that one fried capacitor that brought everything down.

Yes, someone or some group of people out there was responsible for the decisions or actions – or lack thereof – that led to the latest outage, and they should be held accountable. But every once in a while, it’s nice to shift the recrimination generators into idle, and thank the people who get us all back up and running again.

(And while we’re at it, say a nice word or two to the folks whose web apps are affected by those outages, and who keep fielding the “Why the hell isn’t MyFavoriteTrendyOnlineService.com running?” calls from people who think cloud computing is how the weather service gives such accurate forecasts.)

Blight

Blight published on 2 Comments on Blight

Originally posted on ReadWriteWeb

As of today, I’ve been blogging for 10 years. (I do believe that’s the CPU enclosure anniversary.)

My first post (thank you, Blogger) was about the impending provincial election, an invasion of carpenter ants and how Sen. George Allen (R, VA) was such a n00b. (He has since had reason to revise his assessment of the Internet from “free way to read newspapers” to “destroyer of careers“.)

I’ve tried to be a little more focused since then. But more and more of my attention has shifted to my business’ blog and to the cartoon, and my personal blogging has ebbed accordingly. It hasn’t stopped, but there are certainly some dry spells.

Others have more discipline. As appalling an industry as content farming is – something roughly like currency speculation in its overall level of social usefulness – I have to hand it to the people who work there. They crank out content day in and day out. Just not feeling it today? Couldn’t give a rat’s fuzzy behind about the topic? Doesn’t matter – you still put fingers to keyboard and write, or you don’t get paid.

That said, the results are usually… eugh. Occasionally, on a rare day when the stars align and the planets boink (that is the astrological term, right?), they might rise to the level of “meh”. And to paraphrase Unmarketing author Scott Stratten, people don’t fall in love with meh; they fall in love with awesome. Content farms just aren’t in the awesome business.

Unfortunately, content farming isn’t confined to the online world. A few days ago, I caught the movieSource Code (lots of fun, but don’t pull too hard at that logical thread) after enduring what Cineplex Media calls their “pre-show”: 21 minutes of breathless, vacuous, undifferentiated content, and by “content” I mean ads and advertorial.

This was the time I’d normally have spent in conversation with Alex and the friends we’d gone with. But conversation was impossible with the competition of a giant screen and a powerful sound system; we tried, but wound up spending much of the time mute and passive.

According to Cineplex, “Today’s audiences want to be entertained the moment they take their seats. Cineplex Media fills that desire with dynamic Digital Pre-Shows that are integral to the overall moviegoing experience.” That’s a nice rationale, but it’s hard not to feel like a content farmer would write that as, “Today’s search-engine users want to see hastily-written fodder instead of substantive results. We fill that desire with keyword-laden copy that is integral to the overall frustration of trying to find something useful online.”

Cineplex also provides that Overall Moviegoing Experience with an in-theatre magazine, but the big problem with a magazine is it’s voluntary. Put all that content up on a big screen, on the other hand, and you have some pretty captive eyeballs. Yeah, you can try shutting it out or waiting in the lobby for the movie to begin… but that screen is like the first page of Google results: hard to ignore, and most people don’t.

While I’m beginning to despair for the offline world, I’m beginning to have renewed hope for the online one. Google’s moves to rejig their algorithm to discourage low-value content and allow users to block it from their search results hold some slender promise of a crop failure on the content farm.

Let’s check in on that in another 10 years, shall we?

 

Poof! goes the Internet

Poof! goes the Internet published on 1 Comment on Poof! goes the Internet

Okay, confession time: I don’t really know how the Internet works.

Oh, I’ve got the arm-waving explanation down. In much the same way that I know gasoline goes kaboom inside my car’s engine, causing pistons to move up and down, turning a shaft that then turns the car’s wheels, I can map the intricate ballet between computer and modem, between DNS server and IP address, between router and router and router and server.

But drill down much further, and I start hitting impenetrable black boxes. For instance, what exactly does a router do, and how does it decide the best next step in the path? What whispered conversations happen between my browser and various other servers to decide if a security certificate is valid? And when Facebook serves up an ad, does it use every part of the unicorn, or just the pancreas?

Maybe I don’t need to know these things. But one of the beauties of knowing how a system works – even if it doesn’t affect the way you use it on a day-to-day basis – is that you can begin to understand whether (and why) some big change might be a great idea or a terrible one.

So next time I hit one of those black boxes, I’m going to do a little digging – and I think I’m going to start by trying to get my mind around secure connections like SSH tunnelling (where I start to hyperventilate around para 2 of the Wikipedia entry). If there’s one thing the Internet does spectacularly well, it’s making information about the Internet available.


I’m lucky. For a lot of people, anything and everything about the Internet is baffling. They’d love to know more, but have no idea where to start. This cartoon first appeared on Mark Surman’s blog post yesterday about an approach to helping people develop a higher degree of Internet literacy. (First person to call that “neteracy” gets a bowl of cold spaghetti poured into them while they’re sleeping. Ah, nuts – too late.)

I’m just not your target market.

I’m just not your target market. published on No Comments on I’m just not your target market.

Quickly followed by, “I hope we can still be friends. Particularly because that would help with several of my key performance indicators for this quarter.”

Get thee behind me, Twitalyzer

Get thee behind me, Twitalyzer published on No Comments on Get thee behind me, Twitalyzer

Originally posted on ReadWriteWeb.

I’m a numbers junkie.

Oh, I talk a good line about how it’s the quality of the conversation that matters, and the connections you make… but you won’t see a day go by when I’m not checking on stats. Twitter followers, Klout score, blog traffic: if I can measure it, I’m counting.

And it’s not like those numbers aren’t important… so long as they’re measuring something that ultimately represents some kind of impact I can have on the world, or vice versa.

But that doesn’t explain why it’s such a compulsion for me – and, let’s face it, for an awful lot of people. I’ve subscribed to a number of theories over the years, most of them variants on “It’s all about making up for not being cool in high school.”

That still makes some sense to me. Yet it doesn’t seem to capture something even more primal: the innate attraction of just plain measuring. Especially when it’s measuring, comparing, and passing milestones.

For instance, this cartoon came about because one of the people I follow on Twitter mentioned on Friday that he was a single follower away from 3,000, and wouldn’t that be a nice way to start the weekend? I and a few others retweeted his request; he crossed the threshold; and then someone else tweeted to remind us both that what’s important is content, and not the number of people following you.

She’s completely right. But it’s also true that it’s human nature to watch as the odometer turns over, to commemorate 40th birthdays, or to take quiet notice when we ram-lap. (Ram-lapping? That’s when you finally get a computer that has the same amount of RAM as your first computer’s hard drive size.) And when my Twitter follower count passes its next round number, I fully intend to mark the occasion. (Not with anything royal-wedding in scale, but something more than just a cupcake with blue icing.)

Of course, as part of an online strategy, measurement should lead to actionable insights. But it can be a pleasure to measure. And maybe recognizing that is the under-appreciated first step in keeping metrics in perspective.

 

Meals on wheels

Meals on wheels published on 3 Comments on Meals on wheels

I whipped up this cartoon to mark tonight’s premiere of Eat St., the newest show on Food Network Canada, and yesterday’s launch of Eat St., the companion iPhone app.

The show comes from Paperny Films, the Oscar-nominated production company that gave us The Broadcast Tapes of Dr. Peter. And the app is a partnership between Paperny and Invoke Media (1), with help from Emily Carr University‘s SIM Centre (which is how I found out about it, through Alex (2)).

The Eat St. app lets you find nearby food carts, check out their Twitter feeds (which are kind of huge in the street food world) and check in when you get there. It’s well worth the free download. (And check out stories from Gillian Shaw and Mashable.)

The show airs tonight at 9:30 Eastern, 10:30 Pacific. Congrats to everyone involved!


(1) You may know them from HootSuite, the Twitter-client-turned-social-media-command-centre. You know the way Bond villains usually have giant illuminated maps of the world, showing the real-time progress of their robot armies as they advance on the planet’s nuclear arsenals? Imagine that, except for Twitter, LinkedIn, Facebook and Foursquare.

(2) Alex is in the middle of a fascinating project leading up to her 40th birthday, where she traces the past 40 years of Internet history, looking at one year in each daily post. Go read. (Today’s post is about… gasp!… pornography.)

Oh, well – I can always go back to working on that MyBlogLog app

Oh, well – I can always go back to working on that MyBlogLog app published on No Comments on Oh, well – I can always go back to working on that MyBlogLog app

This cartoon originally appeared in Alex’s blog post on the Harvard Business Review site, and rather than try to say something wise about it myself, I’ll just suggest you head on over and check it out there.


Knock, knock

Knock, knock published on No Comments on Knock, knock

Think about spam, and you probably think about unsolicited commercial email. You know, replica Rolexes, cheap pharmaceuticals, suspiciously low prices on Adobe software and, uh, enlargement offers (which turn out to betotal ripoffs that take advantage of emotionally vulnerable people… ahem).

But it turns out it’s also an issue in the building-a-better-world world. Nonprofit organizations that get a little caught up in the importance of their message turn to blasting out email to recipients who’ve never given them permission… and wind up surprised when their domains turn up on spam blacklists.

Enter No Nonprofit Spam, a new blog devoted to the premise that nonprofits are damaging themselves and the broader ecosystem with unsolicited bulk email. The blogging team includes some giants in the nptech community, folks like Deborah Elizabeth Finn and Peter Campbell.

Even if the issue doesn’t speak to you, it’s a fun read. Especially because it hasn’t shown up, unsolicited, in your inbox.

 

 

NTC: Here, let me write you a charitable receipt

NTC: Here, let me write you a charitable receipt published on No Comments on NTC: Here, let me write you a charitable receipt

One of the sessions I toonblogged at the 2011 Nonprofit Technology Conference was Beth Kanter’s I found my free agent. Now what?

In The Networked Nonprofit, the book she and Allison fine wrote about effective nonprofits in the era of the social web, we hear about “fortress organizations”: nonprofits that work assiduously to keep their supporters and members at a distance. Volunteer activity, if it’s tolerated at all, is directed into narrow, well-policed channels.

“Free agents” are people who work outside an organization to communicate, raise funds and mobilize support for it. Their relationship isn’t the traditional get-a-zillion-fundraising-appeals-and-a-nice-annual-calendar relationship that fortresses prefer; free agents are more like peers of the non-profit they support.

Of course, some of their activities may not be the kind of things organizations are used to seeing done on their behalf. (Which gave rise to the suggestion I wound up making: manage your doubts, not your free agents. Maybe this mantra can help: “It’s not like they’re robbing banks.” Unless they are, in which case a word or two with them is probably in order.)

It was a fascinating workshop, and there were several great reports on it:

(Found more? Let me know!)

 

NTC: It’s not you. Or you. Or you. It’s me.

NTC: It’s not you. Or you. Or you. It’s me. published on No Comments on NTC: It’s not you. Or you. Or you. It’s me.

One of the sessions I toonblogged at the 2011 Nonprofit Technology Conference was Beth Kanter’s I found my free agent. Now what?

In The Networked Nonprofit, the book she and Allison fine wrote about effective nonprofits in the era of the social web, we hear about “fortress organizations”: nonprofits that work assiduously to keep their supporters and members at a distance. Volunteer activity, if it’s tolerated at all, is directed into narrow, well-policed channels.

“Free agents” are people who work outside an organization to communicate, raise funds and mobilize support for it. Their relationship isn’t the traditional get-a-zillion-fundraising-appeals-and-a-nice-annual-calendar relationship that fortresses prefer; free agents are more like peers of the non-profit they support.

It was a fascinating workshop, and there were several great reports on it:

(Found more? Let me know!)

 

NTC: Fortress organizations

NTC: Fortress organizations published on No Comments on NTC: Fortress organizations

One of the sessions I toonblogged at the 2011 Nonprofit Technology Conference was Beth Kanter’s I found my free agent. Now what?

In The Networked Nonprofit, the book she and Allison fine wrote about effective nonprofits in the era of the social web, we hear about “fortress organizations”: nonprofits that work assiduously to keep their supporters and members at a distance. Volunteer activity, if it’s tolerated at all, is directed into narrow, well-policed channels.

“Free agents” are people who work outside an organization to communicate, raise funds and mobilize support for it. Their relationship isn’t the traditional get-a-zillion-fundraising-appeals-and-a-nice-annual-calendar relationship that fortresses prefer; free agents are more like peers of the non-profit they support.

It was a fascinating workshop, and there were several great reports on it:

(Found more? Let me know!)

NTC: One-upped

NTC: One-upped published on No Comments on NTC: One-upped

There were several fist-fights over this very topic on Friday.

NTC: Dan Heath

NTC: Dan Heath published on No Comments on NTC: Dan Heath

This was simply smashing. And their central metaphor is – I’m sure you’ve noticed – definitely made to stick.

NTC: In which we call a trade show a science fair

NTC: In which we call a trade show a science fair published on 1 Comment on NTC: In which we call a trade show a science fair

I spent last week in Wash­ington, DC, cartoon-blogging NTEN’s 2011 Non­profit Tech­no­logy Con­fer­ence. These are some of the highlights.

One of the parts of NTC I find the most appealing is how the trade show is called the Science Fair:

The Science Fair isn’t like a typical conference exhibit hall. Instead of running throughout the entire conference – and competing with everything else on the agenda – the Science Fair takes place only on the first day of the NTC, and it’s the sole focus of the conference at that time. It’s also the setting for the conference’s Opening Reception. As a result, the room is full from start to finish, so come prepared to talk to dozens of exhibitors and meet hundreds of conference attendees. Reflecting this event’s unique nature, we call it the “Science Fair” so that everyone realizes it’s an integral part of the NTC and not just another boring exhibit hall!

I’d love to see them take the metaphor one step further. If this is a science fair, then how about having science projects?

It doesn’t have to be mandatory (so vendors won’t phone in some token effort just to qualify), but it could be a chance to show off some fun tech application, an intriguing experiment and its outcome, or an inspiring case study. Have participants vote for their favourites (hola, QR codes) to select finalists, and enlist a panel of distinguished judges to choose the winner.

NTC: Wag, not swag

NTC: Wag, not swag published on No Comments on NTC: Wag, not swag

I spent last week in Washington, DC, cartoon-blogging NTEN’s 2011 Nonprofit Technology Conference. These are some of the highlights.

This year, NTEN offered conference sponsors the option of going green, and instead of putting something in the usual totebag, they’d get special mention in a greener virtual totebag emailed to registrants. Nice!

 

NTC: The usual WiFi hiccups

NTC: The usual WiFi hiccups published on No Comments on NTC: The usual WiFi hiccups

I spent last week in Washington, DC, cartoon-blogging NTEN’s 2011 Nonprofit Technology Conference. These are some of the highlights.

You can’t have a tech conference without WiFi becoming an issue, unless you take extraordinary measures. It really doesn’t help if the venue is underground, as a lot of large convention centres are, making it a lot harder to connect even to a cellular signal – my own Internet-of-last-resort. (Although it’s actually getting pretty tolerable. I’m tethered right now, and while there’s no question it’s slower, I can definitely get stuff done.)

Was it a blessing in diguise? Maybe. It freed us to look at the people right next to us, to really look at them, and to talk with them. To share our hopes (“Try deleting your network preferences”), our dreams (“I’ve heard of a conference where the WiFi was actually pretty good”), even our innermost spirituality (“Maybe the IP address gods will smile on us”).