It was a lovely conference, even from afar (thanks, Maddie Grant and team, for a great online stream!).

A major storm slammed the Midwest, including my wife’s flight home – which was supposed to arrive around dinner, giving us a few hours together before my red-eye to Toronto and then Minneapolis. Then Alex’s flight home was delayed…and delayed… annnnnnd… cancelled. She got herself on another flight.

Meanwhile, I learned at 8:30 pm that my flight the next morning from Toronto to Minneapolis was also scrubbed. Unable to get through to Air Canada by phone (“Owing to greater than normal call volumes,” normally the bullshit line to end all bullshit lines, was probably true that night), I headed to the airport on spec. Thankfully, the Air Canada ticket agent cheerfully found me another flight – later in the afternoon, but it meant that I finally made it to the Nonprofit Technology Conference, bleary-eyed (I had plenty of company on that score) but intact.

Ticket agents, by the way, put up with a lot of crap for circumstances completely beyond their control. Be nice to them.